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mrfore
Paper Tape
Posts: 3
Registered: ‎11-28-2019
Location: US
Views: 167
Message 1 of 6

Moto G5SPlus screen lock not working. won't accept pin.

Finger print will open the phone.  If i go into settings and access security it asks for the pin. When i enter the pin is makes the setting app stop.

Senior MotoAgent
Senior MotoAgent
Posts: 577
Registered: ‎04-04-2018
Location: IN
Views: 124
Message 2 of 6

Re: Moto G5SPlus screen lock not working. won't accept pin.


@mrfore wrote:

Finger print will open the phone.  If i go into settings and access security it asks for the pin. When i enter the pin is makes the setting app stop.


Hi mrfore,

 

Thanks for posting and letting us know. Do you get any error when you enter the PIN? Are you able to access the phone with the PIN? Kindly confirm.

 

Regards,

Suman



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mrfore
Paper Tape
Posts: 3
Registered: ‎11-28-2019
Location: US
Views: 116
Message 3 of 6

Re: Moto G5SPlus screen lock not working. won't accept pin.

I can only access the phone with the finger print scan.  When i try to open the phone with the pin, the screen goes black and then returns to the closed screen.  If I go into the security section under settings and open the screen lock, it asked for my pin. If i enter my pin I get a  message that " settings has stopped" 

Senior MotoAgent
Senior MotoAgent
Posts: 7,185
Registered: ‎03-05-2018
Location: US
Views: 71
Message 4 of 6

Re: Moto G5SPlus screen lock not working. won't accept pin.

Hi mrfore,

 

We can try doing the basic first. Power Cycle or simply restart the device, but make sure you have all your files and apps backed up before restarting your phone to make sure you won't be locked out and so you can avoid losing important things. Once everything's backed up, restart your device and it should ask for your security PIN. Let me know. Hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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mrfore
Paper Tape
Posts: 3
Registered: ‎11-28-2019
Location: US
Views: 67
Message 5 of 6

Re: Moto G5SPlus screen lock not working. won't accept pin.

After 72 hours the finger print scanner quit working and I got a message that I need to use my pin to reactivate the scanner.  At this point i was locked out of the phone so i when through restart and now everything is working.

 

Senior MotoAgent
Senior MotoAgent
Posts: 577
Registered: ‎04-04-2018
Location: IN
Views: 52
Message 6 of 6

Re: Moto G5SPlus screen lock not working. won't accept pin.


@mrfore wrote:

After 72 hours the finger print scanner quit working and I got a message that I need to use my pin to reactivate the scanner.  At this point i was locked out of the phone so i when through restart and now everything is working.

 


Hi mrfore,

 

Glad to know your device is working fine now.

 

Regards,

Suman



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