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100 Posts

05-23-2017

IN

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  • Posts: 100
  • Registered: ‎05-23-2017
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  • Message 1 of 2

Moto G5s Plus 4G network issues

2017-11-25, 14:34 PM

4G network speed is too low on my device. It gives about 2mbps speed when the signal bar shows 4G. I use Vodafone and the same connection gives about 7mbps speed on Lenovo K5 note and Samsung J5.

 

The weird part is that the speed increases to about 5mbps when the signal bar shows 'H' and goes down when it shows '4G'.

 

Initially I thought it must be a signal problem but the same issues exists on my friend's device too which is again Moto G5s plus.

 

Call quality is awesome but network speed issues exists. Please look into this matter. 

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2438 Posts

12-19-2016

PH

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  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
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  • Message 2 of 2

Re: Moto G5s Plus 4G network issues

2017-11-29, 17:29 PM

Hi TheManInPink

 

May I ask who is your service provider and your current location? Does it happen at all location? 

 

Would you also update your profile with the serial/IMEI/MEID number of your phone? This will help us investigate. Make sure that your Motorola Privacy is enabled. Please check the link and update your profile here.

 

Regards,
Ella
Motorola Support

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