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VIJAY_
Ctrl-Alt-Del
Posts: 13
Location: IN
712 Views
Message 211 of 340

Moto g5s plus CAMERA ISSUE

There are lots of problem regarding depth enabled camera in g5s plus . Every customer is suffering since the day of purchase of mobile . Many people were reported on this issue but you didn't respond properly. 

 

Please respond MOTROLA 

 

Thank you

ToxicEshan
Blue Screen Again
Posts: 3
Location: BD
246 Views
Message 212 of 340

Moto G5s plus camera issue

Plz add bokeh effect like Mi A1..

Do use Artificial intelligence plz. 

And do fix Sutter speed plz

Eshan
robnicholson
Fanfold Paper
Posts: 30
Location: GB
557 Views
Message 213 of 340

Re: Moto g5s plus CAMERA ISSUE

Still not buying this phone until I hear positive things about the camera and some fixes :-( Considering the number of views on this topic alone, it's a pretty serious problem. Wonder how many sales they have lost? Would buy an alternative tomorrow except my 1st choice would be an import into the UK.

teicher
Punch Card
Posts: 35
Location: US
498 Views
Message 214 of 340

Re: Moto g5s plus CAMERA ISSUE

Anyone else notice how the "Updated" date on the Camera app in the playstore has a very recent date, but the version hasn't changed?  Is that just the date the store last checked the app, or the date the developers updated it?

 

https://play.google.com/store/apps/details?id=com.motorola.camera2&hl=en

Additional information
Updated
December 19, 2017
Installs
1,000,000 - 5,000,000
Current Version
7.0.66.6

 

apeironian
Paper Tape
Posts: 8
Location: US
486 Views
Message 215 of 340

Re: Moto G5s Plus Camera Related Serious Issues

Not sure if this has been mentioned earlier in the thread, but in addition to the problems listed by others here, I am experiencing a strange one:

 

When taking timing-critical photos, it appears that the shutter fires more or less at the right time (when I press it), but when I look at the photo immediately afterwards, it very briefly (~.25 seconds) shows me the "correct" photo, then it refreshes and shows me a frame that happened a fraction of a second later. This often means I miss the shot. And to rub salt in the wound, it's tantalizing me by showing me the photo I want, then a quarter of a second later it's gone forever.

 

Am I going crazy here guys or is anyone else also seeing this??

Meinhardg
Paper Tape
Posts: 4
Location: US
502 Views
Message 216 of 340

Re: Moto G5s Plus Camera Related Serious Issues

Same thing with my phone, exactly!
apeironian
Paper Tape
Posts: 8
Location: US
492 Views
Message 217 of 340

Re: Moto G5s Plus Camera Related Serious Issues

Glad to know I'm not losing it. Thanks.
PP1994
SCSI Port
Posts: 44
Location: IN
418 Views
Message 218 of 340

Re: Moto G5s Plus Camera Related Serious Issues

https://motorola-mobility-en-in.custhelp.com/app/product_page/faqs/p/30,6720,10307//session/L2F2LzEv...

 

 

 

yes we will get this update soon. but it dont contain major changes...so feeling sad

Highlighted
Senior MotoAgent
Senior MotoAgent
Posts: 1,880
Location: PH
396 Views
Message 219 of 340

Re: Moto G5s Plus Camera Related Serious Issues

Hi guys,

 

We want to follow if you're still having issues with the latest camera update. It should be Version 7.0.66.6. You can reply to me and let me know what specific issue are you having after updating your camera with its latest software update. 

 

Please share your phone's Build number too. Thanks!


Regards,
Daisy
Moto Support

 

gdstein
Fanfold Paper
Posts: 9
Location: US
370 Views
Message 220 of 340

Re: Moto G5s Plus Camera Related Serious Issues

Funny- My update to Camera 2 is version 7.1.0.12

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