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Moto G5s Plus Camera Related Serious Issues

2017-09-07, 2:36 AM

Can the Moto team please provide me some information whether I'm correct or not for the following points in case of the camera:

 

1. While using the slow motion video mode, the quality of the video certainly decreases to about 50%.

2. Sometimes the images that are captured using the normal camera get pixilated when zoomed.

3. While using the depth mode, the focus does not actually sets on the the object clicked (the upper area gets focussed instead of the clicked portion)

4. While editing a depth mode captured image, it does take pretty much time to save (even once the progress loader got stuck and unfortunately I had to close my camera and the phot did not get saved)

5. Panorama mode's images are a bit pixilated.

6. Low Light images are disorted when zoomed for viewing the saved photos.

7. Is the realtime zooming provided in case of professional mode ? (I didn't get when I used it)

 

Motorola, please ask your development and testing team to work a lot more doing a proper testing on the issues that are mentioned in this as well as other threads (to be specific, the company has Claimed that the Camera for Moto G5s Plus is "Rebuilt" rather than "Updated" but it does not seems to be promising as per your promo and description given while putting it on sale). It is a bit surprising that a phone is launched with some serious bugs and even claims some kickass features for camera that actually dont work as promised in the promo.

  

Would appreciate if I get a decent response from a responsible SPOC.

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4 Posts

09-06-2017

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Camera app issues

2017-09-06, 20:12 PM

I'm facing Sutter Lag while clicking Normal photos. And in depth mode it takes around 5 sec to save the pictures.And in depth mode the edge's came out to be blurry. Hope Moto will solve this issues with upcoming updates.

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10 Posts

09-06-2017

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Low Light Option in Camera app

2017-09-06, 21:01 PM

Recently when I was Checking out the camera of my Moto G5s Plus, I saw an option with a crescent moon icon which said low light mode. What exaclty does this mode do? Does this mode use data from both the cameras? 

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09-07-2017

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Moto g5s plus dual camera has too many problems!!!!!!!!

2017-09-07, 17:28 PM

Moto g5s plus dual camera has too many problem.They markated it as dual camera , they have but the technology is old of 2015 they should have given a telephoto lens with optical zoom.The camera UI is too slow.Even in normal photo it's take 1 second to take the picture.The shutter speed is slow.And the situation in depth enable mode is even worse.It takes 5 to 6 seconds to save the pictures so we can do nothing in that 5 to 6 seconds and when the dual camera is used the ui becomes even slower.And when Icamera is in normal mode it shows a moon symbol even in good lighting conditions so photo captures too slow even in normal mode.Thats one thing the other thing is that the bhoke effect is not perfect the edges are blurred out .And while recording a video in 1080p 60 fps there is a reddish tint on the upper left of the video.The problem was also there in moto g5 plus.I bought the phone because of the camera and that's the only imperfection in the phone.Lenovo (Motorola) please do something .Please provide a update to fix the camera issue.Even xiaomi a1 camera is better than moto g5s plus.xiaomi is doing a grater job than Motorola.

PLEASE PROVIDE A UPDATE.

WE WANT MOTOROLA BACK!!!!

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Re: Moto G5s Plus Camera Related Serious Issues

2017-09-08, 13:22 PM

Hi guys,

 

We appreciate this insight. I am having someone take a look and test if we can duplicate the concerns raised up in this thread. I will post back once I have more information.

 

Regards,

JM

Motorola Support

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14 Posts

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Re: Moto G5s Plus Camera Related Serious Issues

2017-09-08, 13:46 PM
Thanks!!

If the Moto team wants me to test any sort of updated functionalities after the release of a stable software update of this thread, I'm ready to do it.

Even I want this phone to be a huge success for Moto. Everything is upto the mark except the feature that defines Moto G5s plus from other phones in its competition group.
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Re: Moto G5s Plus Camera Related Serious Issues

2017-09-08, 14:01 PM

wrote:

Can the Moto team please provide me some information whether I'm correct or not for the following points in case of the camera:

 

1. While using the slow motion video mode, the quality of the video certainly decreases to about 50%.

2. Sometimes the images that are captured using the normal camera get pixilated when zoomed.

3. While using the depth mode, the focus does not actually sets on the the object clicked (the upper area gets focussed instead of the clicked portion)

4. While editing a depth mode captured image, it does take pretty much time to save (even once the progress loader got stuck and unfortunately I had to close my camera and the phot did not get saved)

5. Panorama mode's images are a bit pixilated.

6. Low Light images are disorted when zoomed for viewing the saved photos.

7. Is the realtime zooming provided in case of professional mode ? (I didn't get when I used it)

 

Motorola, please ask your development and testing team to work a lot more doing a proper testing on the issues that are mentioned in this as well as other threads (to be specific, the company has Claimed that the Camera for Moto G5s Plus is "Rebuilt" rather than "Updated" but it does not seems to be promising as per your promo and description given while putting it on sale). It is a bit surprising that a phone is launched with some serious bugs and even claims some kickass features for camera that actually dont work as promised in the promo.

  

Would appreciate if I get a decent response from a responsible SPOC.


I'll do my best here, but I believe most of these are normal for the situation described, or simple limitations of the technology. 

  1. While using the slow motion video mode, the quality of the video certainly decreases to about 50%.
  • Slo-mo generally has a slightly lower resolution so some degradation is expected.
  1. Sometimes the images that are captured using the normal camera get pixilated when zoomed.
  • This is perfectly normal. Pixelation will always occur when you zoom a digital photo. If you use zoom during the shot itself it will be more evident. 
  1. While using the depth mode, the focus does not actually sets on the the object clicked (the upper area gets focussed instead of the clicked portion)
  • Can you share a couple of examples? If you place the focus ring on the object you want it should work.
  1. While editing a depth mode captured image, it does take pretty much time to save (even once the progress loader got stuck and unfortunately I had to close my camera and the phot did not get saved)
  • Are you talking about editing depth mode? I did see some delay in changing the depth, which I assume is processing time, but once I hit Save it was fast. Are you saving to internal or a SDcard, and how much memory is available? 
  1. Panorama mode's images are a bit pixilated.
  • Again, I think this is a function of this feature. 
  1. Low Light images are disorted when zoomed for viewing the saved photos.
  • Can you say more about what you mean by "distorted?" Is it graininess? That would be a function of the low light, but if it’s something else, let me know.
  1. Is the realtime zooming provided in case of professional mode ? (I didn't get when I used it)
  •  Can you say more about this? What are you expecting and what are you missing?

 

Hope this helps.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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14 Posts

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Re: Moto G5s Plus Camera Related Serious Issues

2017-09-09, 10:12 AM

After spending a couple of hours, I'm here with some more feedback on the listed issues:

  • Slo-mo generally has a slightly lower resolution so some degradation is expected.
    • Accepted. As this feature wont be used much as compared to othe features, we can eliminate this issue for now. But atleast some video quality optimization for the same is expected.
  • This is perfectly normal. Pixelation will always occur when you zoom a digital photo. If you use zoom during the shot itself it will be more evident. 
    • Accepted.
  • Depth mode issues: I'm attaching a few images along with the issues that are highlighted inside the image.
    • The focus is not at all accurate and the background blur is totally a disaster. You will clearly notice the issues by viewing the images:
    • Depth mode bug 1 (attached a link as their's an issue while uploading an image inside a post) - in this image I've highlighted the areas where the depth mode is actually doing blunders. 
    • Two more images for the same:
  • Are you talking about editing depth mode? I did see some delay in changing the depth, which I assume is processing time, but once I hit Save it was fast. Are you saving to internal or a SDcard, and how much memory is available? 
    • Fortunately the G5s Plus helped me to prove it that the depth mode considerably lags while clicking the image too (this time the lag was more than 20 seconds !!!) and unfortunately I had to close the camera.
    • And finally the epic of all disasters, I was trying to focus on one object (marked in red in the image attached) but when the image gor captured, the other object was focussed (marked in yellow in the image attached) in the depth mode !!! Here's the image : Depth mode disaster
  • Panorama mode's images are a bit pixilated.
    • Accepted. But if possible, please reduce the noise level in the captured image for this mode.ight images are disorted when zoomed for viewing the saved photos.
  • Low Light images are disorted when zoomed for viewing the saved photos.
    • Your answer: Can you say more about what you mean by "distorted?" Is it graininess? That would be a function of the low light, but if it’s something else, let me know.
    • My answer: I'm attaching 4 sample images taken in normal mode and the low light mode (both the images were captured in a low lighted room). And yes, there is a lot of graininess in the image. Infact the imag captured in the normal mode is much detailed than the one in the low light mode.
  • Realtime zooming in professional mode : Yes. It is present. I missed that.

So, Moto team, all the issues along with the images have been provided to you. Please work on the algorithms that you all used to make the depth mode (frankly speaking, the depth mode's feature shown in the promo is way far ahead than the one thst is existing in the device {its something like showing a 1000cc superbike in promo but when it comes, its a 100cc scooter). Test all the features again and then release the stable version of the camera.

 

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14 Posts

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Re: Moto G5s Plus Camera Related Serious Issues

2017-09-09, 10:23 AM

After spending a couple of hours, I'm here with some more feedback on the listed issues:

  • Slo-mo generally has a slightly lower resolution so some degradation is expected.
    • Accepted. As this feature wont be used much as compared to othe features, we can eliminate this issue for now. But atleast some video quality optimization for the same is expected.
  • This is perfectly normal. Pixelation will always occur when you zoom a digital photo. If you use zoom during the shot itself it will be more evident. 
    • Accepted.
  • Depth mode issues: I'm attaching a few images along with the issues that are highlighted inside the image.
    • The focus is not at all accurate and the background blur is totally a disaster. You will clearly notice the issues by viewing the images:
    • Depth mode bug 1 (attached a link as their's an issue while uploading an image inside a post) - in this image I've highlighted the areas where the depth mode is actually doing blunders. 
    • Two more images for the same:
  • Are you talking about editing depth mode? I did see some delay in changing the depth, which I assume is processing time, but once I hit Save it was fast. Are you saving to internal or a SDcard, and how much memory is available? 
    • Fortunately the G5s Plus helped me to prove it that the depth mode considerably lags while clicking the image too (this time the lag was more than 20 seconds !!!) and unfortunately I had to close the camera.
    • And finally the epic of all disasters, I was trying to focus on one object (marked in red in the image attached) but when the image gor captured, the other object was focussed (marked in yellow in the image attached) in the depth mode !!! Here's the image : Depth mode disaster
  • Panorama mode's images are a bit pixilated.
    • Accepted. But if possible, please reduce the noise level in the captured image for this mode.ight images are disorted when zoomed for viewing the saved photos.
  • Low Light images are disorted when zoomed for viewing the saved photos.
    • Your answer: Can you say more about what you mean by "distorted?" Is it graininess? That would be a function of the low light, but if it’s something else, let me know.
    • My answer: I'm attaching 4 sample images taken in normal mode and the low light mode (both the images were captured in a low lighted room). And yes, there is a lot of graininess in the image. Infact the imag captured in the normal mode is much detailed than the one in the low light mode.
  • Realtime zooming in professional mode : Yes. It is present. I missed that.

So, Moto team, all the issues along with the images have been provided to you. Please work on the algorithms that you all used to make the depth mode (frankly speaking, the depth mode's feature shown in the promo is way far ahead than the one thst is existing in the device {its something like showing a 1000cc superbike in promo but when it comes, its a 100cc scooter). Test all the features again and then release the stable version of the camera.

 

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2 Posts

09-10-2017

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Re: Moto G5s Plus Camera Related Serious Issues

2017-09-10, 9:18 AM

Here is my feedback for the points mentioned:

  1. While using the slow motion video mode, the quality of the video certainly decreases to about 50%.
  • Your Answer: Slo-mo generally has a slightly lower resolution so some degradation is expected.
  • My Answer: Accepted (as this feature wont be used on a daily basis. But a little bit of video optimization will be great in the next camera update)

2. Sometimes the images that are captured using the normal camera get pixilated when zoomed.

  • Your Answer: This is perfectly normal. Pixelation will always occur when you zoom a digital photo. If you use zoom during the shot itself it will be more evident. 
  • My Answer: Accepted. 

3. While using the depth mode, the focus does not actually sets on the the object clicked (the upper area gets focussed instead of the clicked portion)

  • Your Answer: Can you share a couple of examples? If you place the focus ring on the object you want it should work.
  • My Answer: I'm attaching some sample images which will help you and the Moto team to get a complete idea about what is wrong with the depth mode.
    • depth mode issue 1 : in this image, there are two sections marked in red (ones which are not blurred) and orange (one which is blurred) inspite of focussing on the object. The on-touch focussing algorithm used in the depth mode, sadly, is a disaster. Even if we tap on the object to focus, some other areas are also getting affected resulting in a bad blurring effect (refer the highlighted marks in the images. I'm sharing link as there is some issue in uploading image files directly on this post Please check the same). Another samples : depth mode issue 2 , depth mode focusing issue 1 , depth mode focusing issue 2 [here the object which was tapped to focus got blurred and other object got focussed instead of the real one]

4. While editing a depth mode captured image, it does take pretty much time to save (even once the progress loader got stuck and unfortunately I had to close my camera and the phot did not get saved)

  • Your Answer: Are you talking about editing depth mode? I did see some delay in changing the depth, which I assume is processing time, but once I hit Save it was fast. Are you saving to internal or a SDcard, and how much memory is available? 
  • My Answer: There was no SD Card used in my device and the memory was almost 20GB free. Fortunately moto g5s plus helped me proving this point. This is the screen shot where the depth mode gets stuck while capturing and saving  image (took a long 30 seconds and then lastly I had to close the camera) : depth mode saving issue

5. Panorama mode's images are a bit pixilated.

  • Your Answer: Again, I think this is a function of this feature. 
  • My Answer: Accepted. But then again, please try to rectify this issue as this does not seems to be a function rather than an error.

6. Low Light images are disorted when zoomed for viewing the saved photos.

7. Is the realtime zooming provided in case of professional mode ? (I didn't get when I used it)

  •  Your Answer: Can you say more about this? What are you expecting and what are you missing?
  • My Answer: The zooming feature is present in the professional mode. I missed it.

So, everything is provided to you Would expect a quick response on the same. Also please ask your team to work a lot more on the algorithms used in case of the depth mode beacuse, as compared to this device, other devices in th same price segment work a lot perfect. Frankly speaking, the working of depth mode shown in the promo is not at all thee same while using it in real (not even near to it).

 

Moto team, please work on providing a concrete solution to the issues mentioned.

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