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Antomeen
What's DOS?
Posts: 1
Registered: ‎01-07-2019
Location: SE
Views: 189
Message 1 of 2

Moto G5s Plus Headphone jack only playing in one ear

When i took out my headphones my right ear stopped playing any sound, i have tried with other headphones so i think something is wrong with the headphone jack, luckily i have a mono to stereo adapter so i can still listen to stuff, it seems like the right channel is completely broken. I did try cleaning it with a cotton swab but it did nothing.

Senior MotoAgent
Senior MotoAgent
Posts: 4,460
Registered: ‎03-05-2018
Location: US
Views: 127
Message 2 of 2

Re: Moto G5s Plus Headphone jack only playing in one ear

Hi Antomeen,

 

Thanks for posting. May I know which media app you've tried? Also, let's test the headphones in the Device Help app/Moto Help app > Harware Test > Receiver. Let me know. Thanks.

 

Best regards,
Rich
Motorola Support

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