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  • Registered: ‎03-05-2018
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Moto G5s Plus audio issuing in mono on stereo headphones

2018-03-05, 8:04 AM

I have been using the phone for a while now with a pair of sony stereo headphones which worked fine until last night, when the audio started to come only from the left ear cup of the headphone. The right one was entirely silent. I restarted the phone, as well as went into safe mode but the issue persisted. I looked online to check if it was an issue with the headphones, but that's not the case. The headphones work normally on any other device. I found a piece which said that the audio is set to mono, so I changed the setting multiple times in Accessibility in Settings but there was no change. The condition remains the same on any other earpiece as well: the left side works and the right doesn't. An hour ago I performed a factory reset and the issue still persists. 


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United States of America

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Re: Moto G5s Plus audio issuing in mono on stereo headphones

2018-03-05, 22:07 PM

Hi dw25,


I appreciate your effort for trying to fix this on your own. I understand that we want to fix this, however, factory data reset is the last troubleshooting steps we can do in most software issues. In this case, I suggest you to send the phone for repair. Please click the Link. Thanks.


Best regards,
Motorola Support

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