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8 Posts

07-03-2018

GB

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Moto G5s issue pairing with Vivofit 4

2018-07-04, 5:37 AM

Have an issue connecting my Vivofit 4 wearable to my Moto G5s. Start the Garmin Connect app and try to pair the wearable but the phone just won't pair. It picks up the device so it can scan for it but just won't connect. Paired it on my Nexus 9 tablet first time. Moto G5s just won't have any of it. 

 

Tried scanning, resetting app preferences, etc. but still nothing. Help! 

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1696 Posts

03-04-2016

IN

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Re: Moto G5s issue pairing with Vivofit 4

2018-07-04, 11:03 AM

 wrote:

Have an issue connecting my Vivofit 4 wearable to my Moto G5s. Start the Garmin Connect app and try to pair the wearable but the phone just won't pair. It picks up the device so it can scan for it but just won't connect. Paired it on my Nexus 9 tablet first time. Moto G5s just won't have any of it. 

 

Tried scanning, resetting app preferences, etc. but still nothing. Help! 


Hi Gwely,

 

Can you please follow the mentioned steps here and let us know if this helps. And also this link

 

Thanks

Sandip

Moto Support



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8 Posts

07-03-2018

GB

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Re: Moto G5s issue pairing with Vivofit 4

2018-07-05, 21:00 PM

The first link is irrelevant as unfortunately I can't get the phone to pair with the Vivofit. The compatibility link in the second link can't be clicked on. I'm interested in this. Can you link to this or attach please. 

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1696 Posts

03-04-2016

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Re: Moto G5s issue pairing with Vivofit 4

2018-07-06, 10:34 AM

 wrote:

The first link is irrelevant as unfortunately I can't get the phone to pair with the Vivofit. The compatibility link in the second link can't be clicked on. I'm interested in this. Can you link to this or attach please. 


Hi Gwely,

 

Please try this one https://bit.ly/2u0DWLv 

 

Thanks

Sandip

Moto Support



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8 Posts

07-03-2018

GB

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Re: Moto G5s issue pairing with Vivofit 4

2018-07-07, 7:50 AM

I still can't access the compatibility list. How do I find out what version of Bluetooth is in the phone and is it compatible with Garmin Vivofit 4. When is the next Android update due as it's supposed to have a Bluetooth update. I'm convinced it's a problem with the Bluetooth in this phone. 

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39 Posts

02-26-2018

US

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Re: Moto G5s issue pairing with Vivofit 4

2018-07-09, 21:35 PM

Hello Gwely,

 

From what i'm seeing here the compatibility list hasn't been kept up to date.  As seen at the following link: https://www.garminmalta.com/android-garmin.html it doesn't show anything beyond our second generation device whereas you are on the 5th gen device.

 

That being said they do have a specific set of instructions for anyone using android 6.0 or beyond which would apply to your device. The instructions are listed in the following link: https://support.garmin.com/en-US/?faq=JSE6dDSzTc5zoVYU5lRcW5&searchType=noProduct

They would require you to provide specific permissions to the application and could possibly affect your ability to pair with the device.  Have these instructions been followed?

 

As for your other question, if the device was purchased in the UK the supported bluetooth version should be Bluetooth version 4.2 LE + EDR

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8 Posts

07-03-2018

GB

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Re: Moto G5s issue pairing with Vivofit 4

2018-07-12, 19:36 PM

Hi. Yes. This has been checked but still no luck. 

 

When is Oreo due out on the Moto G5s? 

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39 Posts

02-26-2018

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Re: Moto G5s issue pairing with Vivofit 4

2018-07-13, 16:25 PM

Hmm.  Do you currently have the Vivofit 4 connected to any other devices?  I think we may want to resetting the vivofit to factory settings, remove all connections before we attempt to connect again.  I would ask that you do the same on the G5S.  After that, I would again have you attempt to pair using the previously provided instructions for devices on 6.0 and higher.  Please let us know if this makes any difference.

 

Best Regards,

 

Cody

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8 Posts

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GB

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Re: Moto G5s issue pairing with Vivofit 4

2018-07-13, 16:33 PM

I'm currently on Android 7.1.1. When is the next update due? 

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39 Posts

02-26-2018

US

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Re: Moto G5s issue pairing with Vivofit 4

2018-07-13, 17:05 PM

 wrote:

I'm currently on Android 7.1.1. When is the next update due? 


Hello Gwely,

 

I apologize, but we do not provide release dates.  However, if you would like to continue troubleshooting we will do whatever we can to assist you.

 

Best Regards,

 

Cody

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