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09-17-2017

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Moto G5s plus Charging issue

2017-09-17, 7:45 AM

Sir,

My Moto G5s plus have charging issue it stop working while charging.

When i connect it to charger it becomes unresponsive for while.

Please help me to solve this problem.

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5405 Posts

07-12-2014

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Re: Moto G5s plus Charging issue

2017-09-18, 21:43 PM

wrote:

Sir,

My Moto G5s plus have charging issue it stop working while charging.

When i connect it to charger it becomes unresponsive for while.

Please help me to solve this problem.


Hi Rj1119,

 

Are you using the charger that came in the box with the phone? Have you tried using a different charger? Have you tried to test if the same concern will happen if you charge the phone while it is on safe mode? Does this happen only when you are charging the device?

 

Would you please update your profile with the IMEI number of your phone? If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 


Regards,
JM
Motorola Support

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7 Posts

09-17-2017

IN

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Re: Moto G5s plus Charging issue

2017-09-19, 12:35 PM

I am using same charger that you provided me.

Problem exists in  on/off boty condition.

 

 

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5405 Posts

07-12-2014

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Re: Moto G5s plus Charging issue

2017-09-19, 17:19 PM

Have you tested if the same will happen if you use a different charger?

 

-JM

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7 Posts

09-12-2017

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Re: Moto G5s plus Charging issue

2017-09-23, 18:25 PM

Can u solve my moto g5s plus battery problem in standby there is too much battery consumption without any data being on

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1 Posts

09-28-2017

IN

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Re: Moto G5s plus Charging issue

2017-09-28, 12:19 PM

Hello sir..I am using motog5s plus for few days ..it's good at all but today my turbo charger can't charge the mobile properly it take to many times to charge the phone so please give me something clue to out my charging problem. 

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7 Posts

09-17-2017

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Re: Moto G5s plus Charging issue

2017-10-05, 16:49 PM

Yes , it have same issue.

when i reported it to moto service center  they said it is motherboard problem.

and they wasted my almost 10 days till now and still there is no repairement in it.

when i rise issue to replace it they denied.

moto please help i think i wasted my money in you.

moto indore service center is worst.


_JM wrote:

Have you tested if the same will happen if you use a different charger?

 

-JM


 

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7 Posts

09-17-2017

IN

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Re: Moto G5s plus Charging issue

2017-10-12, 1:11 AM

Now when motherboard repaired.charging issue started again .

Moto please change my handset??


wrote:

Sir,

My Moto G5s plus have charging issue it stop working while charging.

When i connect it to charger it becomes unresponsive for while.

Please help me to solve this problem.




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7 Posts

09-17-2017

IN

18 Signins

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  • Posts: 7
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Re: Moto G5s plus Charging issue

2017-10-15, 16:17 PM

Worst service you provided to me .

Last time it takes 11days to repair my phone and now same problem arise again...

Please help me ...

Charging from your turbocharger takes 5-6 hours  happening to it..

 

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5405 Posts

07-12-2014

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Re: Moto G5s plus Charging issue

2017-10-18, 18:20 PM

wrote:

Worst service you provided to me .

Last time it takes 11days to repair my phone and now same problem arise again...

Please help me ...

Charging from your turbocharger takes 5-6 hours  happening to it..

 


Hi Rj1119,

 

I don't see any reason why the same issue you sent it for will start to resurface after the phone comes back from repair. In this regard, please email your details to supportforums@motorola.com referring to this post. Share the center's name and location and a copy of your job sheet or reference number in the email. We will escalate your issue.

 

-JM

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