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Rj1119
Fanfold Paper
Posts: 7
Registered: ‎09-16-2017
Location: IN
Views: 31,942
Message 1 of 138

Moto G5s plus Charging issue

Sir,

My Moto G5s plus have charging issue it stop working while charging.

When i connect it to charger it becomes unresponsive for while.

Please help me to solve this problem.

Motorola Employee
Motorola Employee
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 31,794
Message 2 of 138

Re: Moto G5s plus Charging issue


@Rj1119 wrote:

Sir,

My Moto G5s plus have charging issue it stop working while charging.

When i connect it to charger it becomes unresponsive for while.

Please help me to solve this problem.


Hi Rj1119,

 

Are you using the charger that came in the box with the phone? Have you tried using a different charger? Have you tried to test if the same concern will happen if you charge the phone while it is on safe mode? Does this happen only when you are charging the device?

 

Would you please update your profile with the IMEI number of your phone? If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 


Regards,
JM
Motorola Support

Rj1119
Fanfold Paper
Posts: 7
Registered: ‎09-16-2017
Location: IN
Views: 31,621
Message 3 of 138

Re: Moto G5s plus Charging issue

I am using same charger that you provided me.

Problem exists in  on/off boty condition.

 

 

Motorola Employee
Motorola Employee
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 31,580
Message 4 of 138

Re: Moto G5s plus Charging issue

Have you tested if the same will happen if you use a different charger?

 

-JM

mrfan9
Paper Tape
Posts: 7
Registered: ‎09-12-2017
Location: IN
Views: 31,326
Message 5 of 138

Re: Moto G5s plus Charging issue

Can u solve my moto g5s plus battery problem in standby there is too much battery consumption without any data being on

Rj1119
Fanfold Paper
Posts: 7
Registered: ‎09-16-2017
Location: IN
Views: 30,650
Message 6 of 138

Re: Moto G5s plus Charging issue

Yes , it have same issue.

when i reported it to moto service center  they said it is motherboard problem.

and they wasted my almost 10 days till now and still there is no repairement in it.

when i rise issue to replace it they denied.

moto please help i think i wasted my money in you.

moto indore service center is worst.


@moto_JM wrote:

Have you tested if the same will happen if you use a different charger?

 

-JM


 

Rj1119
Fanfold Paper
Posts: 7
Registered: ‎09-16-2017
Location: IN
Views: 30,285
Message 7 of 138

Re: Moto G5s plus Charging issue

Now when motherboard repaired.charging issue started again .

Moto please change my handset😤😤


@Rj1119 wrote:

Sir,

My Moto G5s plus have charging issue it stop working while charging.

When i connect it to charger it becomes unresponsive for while.

Please help me to solve this problem.




Rj1119
Fanfold Paper
Posts: 7
Registered: ‎09-16-2017
Location: IN
Views: 30,045
Message 8 of 138

Re: Moto G5s plus Charging issue

Worst service you provided to me .

Last time it takes 11days to repair my phone and now same problem arise again...

Please help me ...

Charging from your turbocharger takes 5-6 hours  happening to it..

 

Motorola Employee
Motorola Employee
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 29,792
Message 9 of 138

Re: Moto G5s plus Charging issue


@Rj1119 wrote:

Worst service you provided to me .

Last time it takes 11days to repair my phone and now same problem arise again...

Please help me ...

Charging from your turbocharger takes 5-6 hours  happening to it..

 


Hi Rj1119,

 

I don't see any reason why the same issue you sent it for will start to resurface after the phone comes back from repair. In this regard, please email your details to supportforums@motorola.com referring to this post. Share the center's name and location and a copy of your job sheet or reference number in the email. We will escalate your issue.

 

-JM

aw9
Paper Tape
Posts: 1
Registered: ‎10-19-2017
Location: IN
Views: 27,046
Message 10 of 138

Moto g5s plus slow charging issue

My Moto g5s plus take more than 5 hours to get charge from 0-100% .

I am using the charger which is provided in box.

I am also not using my Moto during charging hours.

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