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Saravana6
Paper Tape
Posts: 1
Registered: ‎04-29-2018
Location: IN
Views: 558
Message 91 of 138

Re: Moto G5s plus Charging issue

I have similar issue, battery charging for more than 7 hrs

 

Additional details I'm using original charger and tried with other original charger of same model. Even alternative plug points also not helped

KNJ
Punch Card
Posts: 12
Registered: ‎09-07-2017
Location: IN
Views: 548
Message 92 of 138

Re: Moto G5s plus Charging issue

I am also having the same issue, you can charge the phone in switch off condition. In Switched off mode the Moto g5s plus will charge upto 100 in almost 1 hour and 30 minute.

Please try charging in safe mode( My moto is also not charging in Safe mode)

To enter safe mode

  ==>press the power button still you see the power off option, then long press on power off option to restart your phone into safe mode.

Vaibhav076
Paper Tape
Posts: 5
Registered: ‎04-06-2018
Location: IN
Views: 527
Message 93 of 138

Re: Moto G5s plus Charging issue

No, it's happening to my turbo charger only.

THJ97
Paper Tape
Posts: 3
Registered: ‎12-13-2017
Location: IN
Views: 463
Message 94 of 138

Re: Moto g5s plus slow charging issue

I am too having same issue with my Moto g5s plus
Former Employee
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 568
Message 95 of 138

Re: Moto g5s plus slow charging issue


@THJ97 wrote:
I am too having same issue with my Moto g5s plus

Can you please check the workaround provided here and let us know how it goes.

 

-Daisy

Rubedo_IT
Fanfold Paper
Posts: 12
Registered: ‎05-05-2018
Location: GB
Views: 550
Message 96 of 138

Re: Moto g5s plus slow charging issue

Not working for me, did was suggested by other Agents and my phone went from 23% to 86% to 88% to 65% and now is stuck at 42%.
It has been connected to the charger for at least 2 hours now
Former Employee
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 514
Message 97 of 138

Re: Moto g5s plus slow charging issue


@Rubedo_IT wrote:
Not working for me, did was suggested by other Agents and my phone went from 23% to 86% to 88% to 65% and now is stuck at 42%.
It has been connected to the charger for at least 2 hours now

Can you verify which troubleshooting steps have you done so far?

 

Regards,
Daisy
Moto-Lenovo Support

anuragrai
Blue Screen Again
Posts: 7
Registered: ‎05-18-2018
Location: IN
Views: 494
Message 98 of 138

Re: Moto G5s plus Charging issue

Exactly same I am facing too, yesterday night I updated all my moto pending apps and from next day my phone takes around 1 hr to charge up to 10%, my phone is only 1 month old.
anuragrai
Blue Screen Again
Posts: 7
Registered: ‎05-18-2018
Location: IN
Views: 493
Message 99 of 138

Re: Moto G5s plus Charging issue

My motoG5s plus is one month old, last night I updated all my pending Moto apps from the next day the charging speed of phone slowed down, it's taking more than an hour to charge 10%, it's even worse than normal charger speed.

 

Please fix this issue as I think it's related to software update n not hardware. My work is getting hampered coz of it.

Looser101
SCSI Port
Posts: 186
Registered: ‎05-05-2018
Location: US
Views: 490
Message 100 of 138

Re: Moto G5s plus Charging issue


@anuragrai wrote:

My motoG5s plus is one month old

 

Why filling up this place with problems about an other phone ?  Why do you think there is an special place for the phone you have ?

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