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Hemshemanth10
Paper Tape
Posts: 1
Registered: ‎03-15-2018
Location: IN
Views: 550
Message 71 of 138

Re: Moto G5s plus Charging issue

Sir I have downloaded the update which was shown in the system updates tab. My software is updated and Android security patch also updated to 2018. But from then it is charging very slowly ,it is taking more than 4 hrs to full charge.previously it would take around  1½ hr to full charge.it a become an issue to me sir. I am using the same original charger .

I am thinking to reboot the phone and use the pervious software.should I do it or will you slove this. Please help me sir.

Anjj
Paper Tape
Posts: 3
Registered: ‎04-16-2018
Location: IN
Views: 462
Message 72 of 138

Moto G5s plus Charging issue

I received my new motog5s plus today and while charging it is getting heated up like a hot iron. Is that okay for the first charging? 

Former Employee
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 443
Message 73 of 138

Re: Moto G5s plus Charging issue


@Anjj wrote:

I received my new motog5s plus today and while charging it is getting heated up like a hot iron. Is that okay for the first charging? 


Hi Anjj,

 

Heat is a normal result of using power on the phone, but it's almost never something you need to worry about. Watch this video to help your phone to keep cool. It talks about Moto phones it applies to Lenovo too.

 

Regards,
Daisy
Moto-Lenovo Support

Vaibhav076
Paper Tape
Posts: 5
Registered: ‎04-06-2018
Location: IN
Views: 432
Message 74 of 138

Re: Moto G5s plus Charging issue

After latest update Android security patch 1st March 2018,Turbo charging is not working.before that my phone was taking 40 to 45 minutes to full charge from 20 %.I tried your solution but it is not working.Please do anything.

Former Employee
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 397
Message 75 of 138

Re: Moto G5s plus Charging issue


@Vaibhav076 wrote:

After latest update Android security patch 1st March 2018,Turbo charging is not working.before that my phone was taking 40 to 45 minutes to full charge from 20 %.I tried your solution but it is not working.Please do anything.


It's weird that it happened after an update. Can you verify what solution have you tried so far? Let me know.

-Daisy

Vaibhav076
Paper Tape
Posts: 5
Registered: ‎04-06-2018
Location: IN
Views: 393
Message 76 of 138

Re: Moto G5s plus Charging issue

It is just 15 days that I bought this mobile. In starting of 2 days,when I didn't update mobile turbo charging was working.I tried other Moto turbo charger, restart phone and charging while switch off,but none of these working.
Former Employee
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 385
Message 77 of 138

Re: Moto G5s plus Charging issue


@Vaibhav076 wrote:
It is just 15 days that I bought this mobile. In starting of 2 days,when I didn't update mobile turbo charging was working.I tried other Moto turbo charger, restart phone and charging while switch off,but none of these working.

So does it make any difference when the phone is turned off?  Try a  Clear Cache Partition if it doesn't work,then proceed with factory reset under Settings. Make sure to back up your data before doing it.

 


Regards,
Daisy
Moto Support

Rebin_Jacob
Paper Tape
Posts: 3
Registered: ‎04-18-2018
Location: IN
Views: 358
Message 78 of 138

Re: Moto g5s plus slow charging issue

Please respond quickly

Vaibhav076
Paper Tape
Posts: 5
Registered: ‎04-06-2018
Location: IN
Views: 346
Message 79 of 138

Re: Moto G5s plus Charging issue

No it isn't working.I think latest build NPSS26.116-61-5 has some issue for turbo charging,when I didn't update phone that time build was NPS 25.xxxxxx ,after updating that turbo charging is not working.
Former Employee
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 344
Message 80 of 138

Re: Moto G5s plus Charging issue


@Vaibhav076 wrote:
No it isn't working.I think latest build NPSS26.116-61-5 has some issue for turbo charging,when I didn't update phone that time build was NPS 25.xxxxxx ,after updating that turbo charging is not working.

Is it not charging at all or is it not just turbocharging? And also have you tried the troubleshooting steps above? 

 


Regards,
Daisy
Moto Support

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