04-29-2018 11:18 PM
I have similar issue, battery charging for more than 7 hrs
Additional details I'm using original charger and tried with other original charger of same model. Even alternative plug points also not helped
04-30-2018 01:45 AM
I am also having the same issue, you can charge the phone in switch off condition. In Switched off mode the Moto g5s plus will charge upto 100 in almost 1 hour and 30 minute.
Please try charging in safe mode( My moto is also not charging in Safe mode)
To enter safe mode
==>press the power button still you see the power off option, then long press on power off option to restart your phone into safe mode.
05-11-2018 12:32 PM
05-14-2018 11:38 AM
Not working for me, did was suggested by other Agents and my phone went from 23% to 86% to 88% to 65% and now is stuck at 42%.
It has been connected to the charger for at least 2 hours now
Can you verify which troubleshooting steps have you done so far?
05-18-2018 11:33 PM
My motoG5s plus is one month old, last night I updated all my pending Moto apps from the next day the charging speed of phone slowed down, it's taking more than an hour to charge 10%, it's even worse than normal charger speed.
Please fix this issue as I think it's related to software update n not hardware. My work is getting hampered coz of it.
05-19-2018 12:05 AM
My motoG5s plus is one month old
Why filling up this place with problems about an other phone ? Why do you think there is an special place for the phone you have ?