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100 Posts

05-23-2017

IN

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Moto G5s plus battery charging issues

2017-11-08, 19:12 PM

It's been like 4 days since I started using the device. It used to get charged as expected and indicated the battery percentage accurately. But since yesterday, the bettery percentage indicator doesn't go all the way to 100%. It remains stuck at 99% and changes to 100% once I disconnect the device from the charger. Not sure if this is an issue with the bettery or the indicator. 

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5418 Posts

07-12-2014

US

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Re: Moto G5s plus battery charging issues

2017-11-08, 21:40 PM

wrote:

It's been like 4 days since I started using the device. It used to get charged as expected and indicated the battery percentage accurately. But since yesterday, the bettery percentage indicator doesn't go all the way to 100%. It remains stuck at 99% and changes to 100% once I disconnect the device from the charger. Not sure if this is an issue with the bettery or the indicator. 


Try calibrating the battery to see if it helps. To calibrate the battery: Hold the power button until the phone reboots > Plug into the supplied charger > Charge to 100% > Leave on the charger for at least an additional hour. Let me know if it helps.

 

-JM

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21 Posts

04-27-2017

US

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Re: Moto G5s plus battery charging issues

2017-12-02, 14:11 PM

My Moto G5s plus is 5 days new device. System updated. Betttery reverse charge ofcourse.70% to 65% to 42% and after increase 99% and more never go 100%.

Please answer why this happening and how to resolve it.

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6 Posts

11-22-2017

GR

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Re: Moto G5s plus battery charging issues

2017-12-18, 16:28 PM

2 weeks old phone and I'm stuck on 95%

Should I return this phone? it doesn't look promising...

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1 Posts

01-22-2018

ID

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Re: Moto G5s plus battery charging issues

2018-01-22, 18:20 PM

i have same case ... and i already do that calibrating but its still the same before, its still stuck at 97% or 99%. 

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1 Posts

01-31-2018

IN

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Re: Moto G5s plus battery charging issues

2018-01-31, 19:11 PM

I am facing strange issue while charging.
From last 3 weeks, there's never been a time when battery charge is 100%. It always stuck at 99% no matter how long I charge. If I unplug and plug charger again. Battery percentage starts decreasing while on charger. From 99% to 97%, 92% and so on. Sometimes It stuck at 73% or 54%. And If I unplug charger again it shows 99% never 100%. If battery is let's say 45% and i connect charger then again it starts decreasing. 45%, 42% 38% ...... If I unplug charger after 15 mins, it shows increase battery percentage. Sometime it switched off at 18% with low power message. After reading some other threads it seems like this phone Moto G5s Plus have either faulty battery or faulty firmware. Moto needs to look at it. It's not like G5s plus's Camera problem which can be ignored.
Please help in soughting this issue out.

Steps taken so far -
Recalibration - as suggested by mods in other thread.
Charging overnight.
Factory reset. Twice.
Charging in Safe mode.
Charging while phone is switched off

Device Help

I'm using Turbo charger and cable that came with the box.

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6 Posts

11-22-2017

GR

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Re: Moto G5s plus battery charging issues

2018-01-31, 19:29 PM

I used to have this issue. After calibrating the battery and after stop using the turbo charger, I don't have any more issues. 

Another benefit of not using the turbo charger is that the battery is not overheating.

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1 Posts

03-17-2018

IN

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Re: Moto G5s plus battery charging issues

2018-03-17, 15:25 PM

My Moto G5s plus. Betttery reverse charge.70% to 65% to 42% and after increase 99% and more never go 100%.

Please answer why this happening and how to resolve it.

I tried recalibrating the battery, I did factory reset, but no luck.

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