Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G5S / Moto G5S Plus
All Forum Topics
Options

5 Posts

06-27-2018

India

9 Signins

113 Page Views

  • Posts: 5
  • Registered: ‎06-27-2018
  • Location: India
  • Views: 113
  • Message 1 of 9

Moto G5s plus battery drains fast

2018-07-02, 15:25 PM

My Moto g5s plus battery drains very fast from last week.

Swaghulde
Reply
Options

4 Posts

01-16-2018

United States of America

14 Signins

118 Page Views

  • Posts: 4
  • Registered: ‎01-16-2018
  • Location: United States of America
  • Views: 118
  • Message 2 of 9

Re: Moto G5s plus battery drains fast

2018-07-02, 22:27 PM

I noticed the same issue a few weeks ago. This was how I fixed it- I was using the Turbo charger to charge nightly. On a hunch, I let the battery drain down to 3%, then used a standard rate charger to charge to 100%, while it was powered off. It fixed the fast drain issue. Anytime it seems to drain fast, I use that procedure, about once a month.

Reply
Options

5 Posts

06-27-2018

India

9 Signins

113 Page Views

  • Posts: 5
  • Registered: ‎06-27-2018
  • Location: India
  • Views: 113
  • Message 3 of 9

Re: Moto G5s plus battery drains fast

2018-07-04, 10:30 AM

I have done battery calibration but problem is still remains.

Swaghulde
Reply
Options

3911 Posts

03-04-2016

India

1254 Signins

61545 Page Views

  • Posts: 3911
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 61545
  • Message 4 of 9

Re: Moto G5s plus battery drains fast

2018-07-04, 10:51 AM

 wrote:

I have done battery calibration but problem is still remains.


Hi Sujay55,

 

Can you test in safe mode and let me know if it behaves the same? Safe mode will start the device without third-party applications running. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears.

 

Thanks

Sandip

Moto Support



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

5 Posts

06-27-2018

India

9 Signins

113 Page Views

  • Posts: 5
  • Registered: ‎06-27-2018
  • Location: India
  • Views: 113
  • Message 5 of 9

Re: Moto G5s plus battery drains fast

2018-07-04, 10:54 AM

I have already​ did it in safe mode also but issue is still remains. And I have also update security patch for June 2018 already but issue remains.

Swaghulde
Reply
Options

3911 Posts

03-04-2016

India

1254 Signins

61545 Page Views

  • Posts: 3911
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 61545
  • Message 6 of 9

Re: Moto G5s plus battery drains fast

2018-07-04, 11:10 AM

 wrote:

I have already​ did it in safe mode also but issue is still remains. And I have also update security patch for June 2018 already but issue remains.


Hi Sujay55,

 

Try doing a Battery Calibration first and observe. It's best to do this at night before you go to sleep: To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight. This process will reset the battery table and allow the phone to calibrate overnight. 

 

Thanks

Sandip



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

5 Posts

06-27-2018

India

9 Signins

113 Page Views

  • Posts: 5
  • Registered: ‎06-27-2018
  • Location: India
  • Views: 113
  • Message 7 of 9

Re: Moto G5s plus battery drains fast

2018-07-05, 2:12 AM

I have done battery calibration in safe mode and without safe mode but issue still remains.

Swaghulde
Reply
Options

3911 Posts

03-04-2016

India

1254 Signins

61545 Page Views

  • Posts: 3911
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 61545
  • Message 8 of 9

Re: Moto G5s plus battery drains fast

2018-07-05, 6:56 AM

 wrote:

I have done battery calibration in safe mode and without safe mode but issue still remains.


Hi Sujay55,

 

After trying all possible trouble shootings steps still, you find an issue with the battery would suggest you take a back up and perform a factory data reset and see if that helps. After the reset, if you were able to find the same then submitting your phone for repair would be the next logical action.

 

Thanks

Sandip

Moto Support



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

2 Posts

07-05-2018

India

4 Signins

82 Page Views

  • Posts: 2
  • Registered: ‎07-05-2018
  • Location: India
  • Views: 82
  • Message 9 of 9

Moto g5s plus battery issues

2018-07-05, 9:31 AM

My moto g5s plus battery performance is going down from last 15 days.

Is this software problem of hardware ?

 

Edited: Moved thread to the correct phone community.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms