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SureBha03
Blue Screen Again
Posts: 3
Registered: ‎09-05-2018
Location: IN
Views: 233
Message 1 of 4

Moto G5s signal issue

I bought a phone this April . I faced so many signal problems if sim 1 is taking signal sim 2 is automatically come No service 

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 157
Message 2 of 4

Re: Moto G5s signal issue

Hi SureBha03,

 

Welcome to Forums,

 

Sorry to know about this, can you check with below checkpoints and let us know?

 

*Does it happen with the particular sim or with all sim cards?

*Have you tried to swap the sim cards and see if that helps try checking the same in slot 2 also?

*Also, I would suggest resetting your APN settings, just go to Settings > Network & Internet > Mobile Network > Access Point Names > Reset APN. 

* Tap on Settings>>Backup & reset>>Network Reset.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

SureBha03
Blue Screen Again
Posts: 3
Registered: ‎09-05-2018
Location: IN
Views: 152
Message 3 of 4

Re: Moto G5s signal issue

I tried all the method but it's not working correctly. I put a three and four sim cards and these two slots but the problem has repeated. 

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 144
Message 4 of 4

Re: Moto G5s signal issue

SureBha03, thank you for trying provided checkpoints. 

 

Hence, request you to check in Safe mode if it's happening the same? Click here for safe-mode steps.

 

Also, remove the SD card and check if you are using. If you are not using the SD card then try performing the Factory data reset. Click here for factory data reset steps.

 

If the above checkpoints did not resolve your device issue then repair is the feasible option. Click here for authorized Motorola service center in India.

 

You can also email us regarding your concern with the IMEI number and your details at apsocial@motorola.com for further assistance.

 

We appreciate your patience in this regard.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

 

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