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lasyavadapalli
What's DOS?
Posts: 2
Registered: ‎11-16-2018
Location: IN
Views: 533
Message 1 of 4

Moto g5 plus software update crashed phone

i just got a software update on moto g5s plus and after downloading , to install it asked me to restart but now it is not switching back on

i tried pressing power off button but not responding to anything .

Porphyrius
802.11n
Posts: 637
Registered: ‎10-16-2018
Location: GB
Views: 524
Message 2 of 4

Re: Moto g5 plus software update crashed phone


@lasyavadapalli wrote:

i just got a software update on moto g5s plus and after downloading , to install it asked me to restart but now it is not switching back on

i tried pressing power off button but not responding to anything .




First thing to try is to wipe the Cache partition using,"Recovery mode",

 

https://www.youtube.com/watch?v=gMYiWc-WuA0

 

Navigate using the Volume key to the Wipe Cache Partition.

 

This can take several minutes so be patient.Once done then navigate to the restart option.

 

This Temporary area can get clogged when Android updates preventing the update from working correctly.This is the same for a lot of Android phones/updates.

 

If this allows you back into the phone I would fully back up all your Stuff on the phone just in case you may have to do a Factory Reset if you find anything going funky.This will re-install the updated Android Rom clean.

 

Note:

I do a Factory Reset once or twice a year as routine maintenance to clear out junk after backing up my phones.This way I rarely get any phone problems and my phones stay fast and slick.A bilt like a Car 10,000 mile service  Smiley Happy

 

 

 

lasyavadapalli
What's DOS?
Posts: 2
Registered: ‎11-16-2018
Location: IN
Views: 493
Message 3 of 4

Re: Moto g5 plus software update crashed phone

i have tried doing getting into recovery mode but that recovery mode is also not opening

 

Porphyrius
802.11n
Posts: 637
Registered: ‎10-16-2018
Location: GB
Views: 473
Message 4 of 4

Re: Moto g5 plus software update crashed phone

Try and follow this video via the subtitles and the show more,

 

https://www.youtube.com/watch?v=aqRObOoWGBo

 

You might need to use a separate timer/watch to get exactly 2 mins.

 

Also this video,

 

https://www.youtube.com/watch?v=YXZw5PoQqY8

 

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