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28 Posts

01-11-2018

India

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Moto g5s plus battery

2018-03-06, 18:05 PM
  1. When phone is charging it show battery is draining and when disconnect rom charger it jumps up to 90 and starts falling like hell Motorola plz help me . Plz give an update for this issue 
  2. I kept it of and saw that from 70 percet it comedown to 20 and when I restarted the phone it was back to 90 
  3. I keep even the phone for around 4 hrs n I have still low battery
Warren
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473 Posts

08-28-2017

Philippines

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Re: Moto g5s plus battery

2018-03-06, 21:35 PM

wrote:
  1. When phone is charging it show battery is draining and when disconnect rom charger it jumps up to 90 and starts falling like hell Motorola plz help me . Plz give an update for this issue 
  2. I kept it of and saw that from 70 percet it comedown to 20 and when I restarted the phone it was back to 90 
  3. I keep even the phone for around 4 hrs n I have still low battery

Hi Warrensxavier,

 

We understand how important it is for you to have a good and working device. Have you tried booting your device in safe mode if it's working perfectly? If not, please backup your files and proceed with Factory Data Reset. If that won't help, kindly send your phone for repair. Thanks!

 

Regards,
Tim
Motorola Support

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28 Posts

01-11-2018

India

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  • Posts: 28
  • Registered: ‎01-11-2018
  • Location: India
  • Views: 450
  • Message 3 of 8

Re: Moto g5s plus battery

2018-03-07, 12:24 PM
Can u plz tell me the steps invovled in it plz
Warren
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473 Posts

08-28-2017

Philippines

217 Signins

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  • Posts: 473
  • Registered: ‎08-28-2017
  • Location: Philippines
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Re: Moto g5s plus battery

2018-03-07, 17:02 PM

wrote:
Can u plz tell me the steps invovled in it plz

To Enable Safe Mode:

1.  Press the Power key

2.  Touch and HOLD Power off on the screen.

3.  Touch OK when Reboot to safe mode appears

4.  The phone will reboot and Safe Mode will appear in the bottom left corner

5.  If the issue is resolved in safe mode, the cause appears to be a 3rd party app.

6.  Simply power cycle the device to disable safe mode, and then go through the process of trying to identify and removing the problem application.

 

For Factory Data Reset: Please see this link. It may be for a different phone, but the steps should be the same. Thanks!

 

Regards,
Tim
Motorola Support

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28 Posts

01-11-2018

India

37 Signins

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  • Posts: 28
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  • Location: India
  • Views: 450
  • Message 5 of 8

Re: Moto g5s plus battery

2018-03-07, 17:15 PM
I tried it n I reset my phone but now it charges but while charging it show battery decreasing n when unplugged it jumps to 80 but don't increase further there is no heating at all like then we got the phone while u charged Ur phone it heats up not much but now there is no heating
Warren
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28 Posts

01-11-2018

India

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  • Posts: 28
  • Registered: ‎01-11-2018
  • Location: India
  • Views: 450
  • Message 6 of 8

Re: Moto g5s plus battery

2018-03-08, 2:12 AM

Moto team tell me now I restarted my full phone n instill have the same problem see even how long it's been charging n tell me now it's the same from wht solutions I'll have gave the battery now chargers to 85% Max and nothing more but whole charging it show decreasing value and when in plugged 85% .my battery has not got f**ked up becoz from 85%i get good battery life but it's actually software calibration pls givee an update for the same pls 

 

Warren
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28 Posts

01-11-2018

India

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  • Posts: 28
  • Registered: ‎01-11-2018
  • Location: India
  • Views: 450
  • Message 7 of 8

Re: Moto g5s plus battery

2018-03-08, 10:54 AM
The last suggestion u gave me I literally factory reset my phone but the problem is still there the charging has not improved anyway but battery back up is still there but I cannot fully charge my phone neither I can come to know what my battery percentage is while charging n the charge keeps on
Warren
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28 Posts

01-11-2018

India

37 Signins

450 Page Views

  • Posts: 28
  • Registered: ‎01-11-2018
  • Location: India
  • Views: 450
  • Message 8 of 8

Re: Moto g5s plus battery

2018-03-12, 17:50 PM
There is no solutions till now for wht problem I m facing guys
I think I should go for custom rom as they don't have such major issues like this
Plz help moto
Warren
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