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8 Posts

02-10-2019

AU

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  • Message 11 of 23

Re: Moto g5s plus slows down after oreo update

2019-02-24, 14:38 PM

Hi, 

I kept in the safe mode since last thursday the RAM usage of System UI start with 149MB but now you can see continuously  rising. Please can you able to fix the issue otherwise let me know how to roll it back to Android 7..

Thanks,

Smule

 

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8 Posts

02-10-2019

AU

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  • Message 12 of 23

Re: Moto g5s plus slows down after oreo update

2019-02-25, 10:59 AM


You can see the System UI usage today and still on safe mode. 

Cheers,

Smule..

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332 Posts

02-11-2019

PH

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  • Message 13 of 23

Re: Moto g5s plus slows down after oreo update

2019-02-25, 15:11 PM

Hi Smule,

 

I truly appreciate you trying that step for us. You mentioned that the phone will work fine and after 5 days, the phone will slow down. How often do you do a restart on your device? Have you tried restarting it every day and see if you will have the same concern?

 

Regards,
May
Moto Support

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8 Posts

02-10-2019

AU

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  • Message 14 of 23

Re: Moto g5s plus slows down after oreo update

2019-02-25, 19:06 PM

Hi May,

I don't think it's a good idea to restart the phone everyday.  I don't want do to that, that's the whole reason why i contact the MOTO. 

You can see clearly there is the problem with the System UI not the third party applications. Please let me know the proper solution for this issue. 

 

Thanks,

Smule..

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332 Posts

02-11-2019

PH

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  • Message 15 of 23

Re: Moto g5s plus slows down after oreo update

2019-02-26, 23:01 PM

Hi Smule,

 

We understand, however, it is our standard recommendation that you start your phone every day or two to keep it in its best working conditions. If you don't want to accept our recommendations, that is certainly your choice. Can you also try to use your device without your SD card? You may try to free up some space on as it looks almost full and that can lead to slower performance when the card needs to be accessed.

 

Regards,
May
Moto Support

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1 Posts

04-28-2019

IN

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  • Message 16 of 23

Re: Moto g5s plus slows down after oreo update

2019-04-28, 6:02 AM

I am  Ansel and I am also having the same issues. The phone is dead slow after the recent update - typing itself is too slow. Please let us know how to roll back the recent update.

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5 Posts

08-24-2019

US

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  • Message 17 of 23

Re: Moto g5s plus slows down after oreo update

2019-08-24, 16:19 PM

May,

 

I have the same problem with two Moto G5S for my wife and myself. We have diff apps, but both noticed the slowdown after Oreo 8.1 updated. It is unacceptable for you to require us to hard reset our devices once a day to achieve acceptable performance. When is Moto going to push out an OS update to fix this? You need to own up to this widespread problem. Otherwise, give us a downgrade/rollback process to follow. I was initially thrilled with my purchase of these two phones. Now, I am getting daily grief.

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5 Posts

08-24-2019

US

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  • Message 18 of 23

Re: Moto g5s plus slows down after oreo update

2019-08-31, 22:18 PM

NO REPLY IN 1 WEEK?

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66 Posts

09-18-2018

NL

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  • Message 19 of 23

Re: Moto g5s plus slows down after oreo update

2019-09-01, 9:51 AM
Sadly I'm afraid there will be no more answers. They already said that you have to perform a daily reboot, to solve the problems caused by badly written software with memory leaks and other bugs.
And with probably the last update for this series arround the corner don't expect anything from Moto they don't care the only thing that counts is that we keep buying their hyped up crap. Moto is no longer a premium brand but a cheap Chinese manufacturer abusing the name of a once great company.
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5 Posts

08-24-2019

US

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  • Message 20 of 23

Re: Moto g5s plus slows down after oreo update

2019-09-01, 13:12 PM

Thanks for the reply. That is what I thought. Will start shopping for a non-Moto replacement.

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