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vshanker
What's DOS?
Posts: 1
Registered: ‎01-07-2019
Location: IN
Views: 216
Message 1 of 2

MotoG5S switches off automatically

Hi,

 

I recently updated my Moto G5S to Android 8.1.0.  I notice that the phones switches off automatically after the upgrade every now and then.  This also happens even when I reboot the phone in Safe mode.  It can not be due to any of the apps because all the phone and apps were working perfectly fine before the upgrade.

 

Can you please help?

 

Thank-you.

 

Warmly,

Shanker

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 157
Message 2 of 2

Re: MotoG5S switches off automatically


@vshanker wrote:

Hi,

 

I recently updated my Moto G5S to Android 8.1.0.  I notice that the phones switches off automatically after the upgrade every now and then.  This also happens even when I reboot the phone in Safe mode.  It can not be due to any of the apps because all the phone and apps were working perfectly fine before the upgrade.

 

Can you please help?

 

Thank-you.

 

Warmly,

Shanker


Hi Shanker,

 

Welcome to Forums,

 

Sorry for the inconvenience caused & we appreciate you for the efforts you have tried to resolve the issue. The reported issue seems to be an issue with hardware & software synchronization. Hence, we request you to try performing the Factory Data Reset & let us know.

 

Click here for the Moto G5S plus phone Factory Data Reset steps.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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