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09-13-2017

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MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-13, 10:00 AM

Its been 15 days since i Brought Moto G5s Plus, Dont know why i am not Able to connect to TP-Link Routers, Have checked with more then 2-3 Routers,Also Tried Manully IP Option, But not Helping, May be there is some bug, Any Update will be Appreciated.

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07-12-2014

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  • Message 2 of 18

Re: MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-13, 13:45 PM

wrote:

Its been 15 days since i Brought Moto G5s Plus, Dont know why i am not Able to connect to TP-Link Routers, Have checked with more then 2-3 Routers,Also Tried Manully IP Option, But not Helping, May be there is some bug, Any Update will be Appreciated.


Hi GolideTech,

 

Are you able to connect to other routers aside from TP-Link branded routers?

 

Regards,

JM

Motorola Support

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8 Posts

09-13-2017

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  • Message 3 of 18

Re: MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-13, 13:52 PM
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  • Message 4 of 18

Re: MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-13, 21:23 PM

Hi GolideTech. You have a blank response.  -JM

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40 Posts

09-08-2017

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  • Message 5 of 18

Re: MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-14, 4:31 AM

I am too facing the same problem on TP Link. Whereas it is working fine on the Mi 3c Wifi Router.

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8 Posts

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Re: MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-14, 5:40 AM

Opps, I think there is an bug then, I have Applied for Replacement, But then I think its issue in this Model only.. Moto have to do something about it.

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  • Message 7 of 18

Re: MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-15, 6:09 AM

Any Update ? 

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  • Message 8 of 18

Re: MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-18, 18:24 PM

wrote:

I am too facing the same problem on TP Link. Whereas it is working fine on the Mi 3c Wifi Router.


Hi Abhay51,

 

Can you get a bug report regarding this? I'd to share it to our engineers to look at.

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable Usb debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply or via a private message.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.


Regards,
JM
Motorola Support

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  • Message 9 of 18

Re: MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-18, 18:25 PM

wrote:

Any Update ? 


Hi GolideTech. Are you having the same issue on your replacement phone?  -JM

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  • Message 10 of 18

Re: MotoG5s Plus not able to connect to Wi-Fi (TP-Link Router)

2017-09-19, 4:02 AM

Hello,

 

 Its Working fine in Replace Phone.

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