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8 Posts

09-04-2017

India

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  • Posts: 8
  • Registered: ‎09-04-2017
  • Location: India
  • Views: 342
  • Message 1 of 2

My 3.5 mm headphone jack is not working!

2017-12-13, 21:04 PM

For some odd reason, my 3.5 mm jack is not working. I have tried 5 different headphones/earphones and none are outputting any sound. Any solution please? 

 

#musicislife

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2438 Posts

12-19-2016

Philippines

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  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: Philippines
  • Views: 37577
  • Message 2 of 2

Re: My 3.5 mm headphone jack is not working!

2017-12-15, 15:47 PM

Hi Noelguru

 

May I ask when did it start? Please try to go to Device Help > Fix > Hardware Tests > Audio jack > Passed/Failed. You may also try resetting the phone with no restore and see if it will work. If not, you can send it in for repair. 

 

Regards,
Ella
Motorola Support

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