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15 Posts

04-20-2018

IN

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My moto g5s plus is still stuck on june 1st security patch update

2018-09-13, 18:12 PM

 My moto g5s plus is still working on june security patch i didn't get the july or the August security patch updates... Now i m stuck :(

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42 Posts

07-02-2017

BR

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Re: My moto g5s plus is still stuck on june 1st security patch update

2018-09-13, 21:17 PM
Hello. I think every device has its own schedule of updates. By the way, Moto G5s Plus is receiving Android 8.1 with August patch, here in Brazil, gradually. So it will probably start receiving this update in other regions of the world soon. (Remembering that there are no dates and can vary from country to country).
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28302 Posts

02-02-2016

US

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Re: My moto g5s plus is still stuck on june 1st security patch update

2018-09-14, 2:01 AM

 wrote:

 My moto g5s plus is still working on june security patch i didn't get the july or the August security patch updates... Now i m stuck :(


Motorola doesn’t release updates every month. 


* Search box is your friend * I don't respond to PM if question belongs in forum

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3 Posts

09-10-2019

US

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Re: My moto g5s plus is still stuck on june 1st security patch update

2019-09-17, 21:53 PM

I have posted a similar question on Sept 10.

 

I do not understand how we consider the problem solved by saying that "Moto does not release the updates each month"? A solution possibly would be to say what is the timeline to expect an update - but that is not released either by Moto.

 

Or that there is a delay due to some issue or other, or some other form of communication. Dismissing or closing our eyes to a problem does not consitute a solution. And this is a problem since it impacts the use of the product for access to business applications. Since there is agrreed support for at least 2 years with Android, timeliness and currency of updates is a true business and business conduct problem. 

 

Based on the related posts about updates in this forum, I wonder whether it should be taken upon Motorola and Lenovo to review their process regarding updates and their communication to customers. 

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66 Posts

09-18-2018

NL

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Re: My moto g5s plus is still stuck on june 1st security patch update

2019-10-04, 16:41 PM

The answers is quite simpel Moto doesn't care about their customers. Giving timelines would mean they are commited to doing something. Saying they are evaluating updates is Moto speak for finding excuses not to release updates. One is saying it is to hard to deliver updates like for the Z2. But for the g5s phones it probably also has to do with the fact that Moto frankensteined a 32bit Oreo on an antique kernel and have to do a lot of rework on patches. But in short Moto doesn't care and the g5s series are almost e.o.l support wise there is probably one more patch coming when they feel like it. The only thing Moto is commited to is releasing as much mediocre devices with **bleep**ty support, they even stopped releasing android one devices because they have to release monthly updates for them. To sum up Moto these days a lazy and cheap company with no respect for their customers.

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