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60 Posts

02-17-2016

IT

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  • Posts: 60
  • Registered: ‎02-17-2016
  • Location: IT
  • Views: 665
  • Message 1 of 2

No more display shut off while listening (proximity sensor out of order)

2020-01-24, 20:58 PM

Hi

I own a Moto G5s.

In the last few days the display didn't shut off anymore while listening (that is, while holding the phone close to my ear).

As a result all sort of weird operations take place while I am speaking due to the display remaining active.

This sounds to me like an out-of-order proximity sensor, although the proper hardware test was successful.

I haven't find any option in the preferences menu that shuts on/off the proximity sensor.

Can anybody please advise?

Thanks in avdance,

Carlo

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60 Posts

02-17-2016

IT

102 Signins

665 Page Views

  • Posts: 60
  • Registered: ‎02-17-2016
  • Location: IT
  • Views: 665
  • Message 2 of 2

Re: No more display shut off while listening (proximity sensor out of order)

2020-01-25, 11:55 AM
Solved!
Following the built-in Help I have restarted the phone in Safe Mode and the proximity sensor did work.
Then I went back to Standard Mode and checked which app was causing the problem. I uninstalled the latest installed app and that was the culprit. Luckily it was not an imprtant app.
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