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Monalisa3
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Posts: 6
Registered: ‎10-23-2019
Location: IN
Views: 813
Message 1 of 19

No network after system update

After updating the Moto g 5 plus today my sim network is gone. No issues in wifi connection. No calls can be made neither can i use internet on my sim. Urgently help.

Senior MotoAgent
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Registered: ‎04-04-2018
Location: IN
Views: 781
Message 2 of 19

Re: No network after system update


@Monalisa3 wrote:

After updating the Moto g 5 plus today my sim network is gone. No issues in wifi connection. No calls can be made neither can i use internet on my sim. Urgently help.


Hi Monalisa3,

 

Sorry to know about this. Could you tell us when did you receive the update? Can you check with a different SIM card and see how it goes? Let us know!

 

Regards,

Suman



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Monalisa3
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Registered: ‎10-23-2019
Location: IN
Views: 778
Message 3 of 19

Re: No network after system update

No sim card is working. Received the update today 24.10.19 morning around 9:45
Senior MotoAgent
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Views: 764
Message 4 of 19

Re: No network after system update


@Monalisa3 wrote:
No sim card is working. Received the update today 24.10.19 morning around 9:45

Hi Monalisa3,

 

Thanks for confirming. Performing Clear Cache in your device-- go to Settings > Apps & notification > App Info > select the apps > Storage > Clear Cache > restart the device and check. Also, reset your network Settings-- go to Settings > Network & Internet > tap on top right three dots > Network settings reset. Let me know how it goes.

 

Regards,

Suman



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Monalisa3
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Posts: 6
Registered: ‎10-23-2019
Location: IN
Views: 753
Message 5 of 19

Re: No network after system update

cleared cache and restarted the phone. network settings have already been reset. but the problem still persists.

Monalisa3
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Posts: 6
Registered: ‎10-23-2019
Location: IN
Views: 717
Message 6 of 19

Re: No network after system update

Radio stays off won't turn on even in *removed* menu. I think for this reason there is no service. Moreover your replies are also not prompt. Customer should not end up suffering because of certain mandatory updates. We should not end up spending money just because of these updates. The service centres should provide free service in these cases.

 

Edit - No Hidden Codes - Rich

AKAICH86
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Posts: 31
Registered: ‎09-14-2017
Location: IN
Views: 707
Message 7 of 19

Re: No network after system update

i am also suffering with this problem now its 3 months i am in wifi my radio is also off and when i contact them they dont look my bug report but they just say to go to service or repair as logical answer but what about their software update made this problem and this is happening after the phone get out of warranty so if i go to service center they will charge me so what conclude is they will give u an unoptimise update which will suffer you like hell and they will just watch 

Senior MotoAgent
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Message 8 of 19

Re: No network after system update

Hi Monalisa3AKAICH86,

 

This is odd. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. 

 

Also, can you provide me the actual network signal strength (Settings > System > About Phone > SIM Status > Signal Strength)?

 

Lastly, please send me a private message of your location when you encountered this with the signal.

 

@AKAICH86,

 

Have you also tried testing another SIM?

 

Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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AKAICH86
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Posts: 31
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Message 9 of 19

Re: No network after system update

I had already update my profile by following your steps and my signal strength is 0 . And i had also made Motorola privacy on in my phone so pls look into that . I am also sending you my location in ur pm . And my carrier is reliance jio i can't update that in my profile because it's no showing there so telling you here. Thanks

AKAICH86
SCSI Port
Posts: 31
Registered: ‎09-14-2017
Location: IN
Views: 554
Message 10 of 19

Re: No network after system update

i had also tried with another sim but the problem still persist all the sim works in others phone but not in my phone its showing detected sim but with no service 

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