Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G5S / Moto G5S Plus
All Forum Topics
Options

2 Posts

05-14-2019

India

1 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎05-14-2019
  • Location: India
  • Views: 25
  • Message 1 of 5

No network and suspended data

2019-05-14, 19:37 PM

Hi,

I am using moto g5s plus with a jio sim. Since past few days I don't have network and data is showing as suspended. Throughout the day I have no network and no data. Kindly help.

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 2 of 5

Re: No network and suspended data

2019-05-15, 11:09 AM

 wrote:

Hi,

I am using moto g5s plus with a jio sim. Since past few days I don't have network and data is showing as suspended. Throughout the day I have no network and no data. Kindly help.


Hi Shaxz,

 

Thanks for writing to us, we woud like to help. Just to narrow down, may I know if you are using just single SIM (JIO)? Is this intermitent or shows suspended all the time? Have you tried removing your device SIM card and testing it with other devices to see if that makes any difference? If you have already tested—let us know which device?

 

Can you also try using other SIM card on your device to narrow down SIM tool isuse? Let us know how it goes?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

2 Posts

07-07-2019

India

2 Signins

21 Page Views

  • Posts: 2
  • Registered: ‎07-07-2019
  • Location: India
  • Views: 21
  • Message 3 of 5

Re: No network and suspended data

2019-07-07, 10:14 AM

I'm too facing the same issue for the past two days. 

Reply
Options

2 Posts

07-07-2019

India

2 Signins

21 Page Views

  • Posts: 2
  • Registered: ‎07-07-2019
  • Location: India
  • Views: 21
  • Message 4 of 5

Re: No network and suspended data

2019-07-07, 10:16 AM

Tried both. Nothing worked. There is some issue with the phone for sure. My sim card works perfectly when used in another phone. Something is wrong with G5s Plus. Please help soon. I own to G5s plus phones.

Reply
Options

13 Posts

06-18-2019

Spain

34 Signins

251 Page Views

  • Posts: 13
  • Registered: ‎06-18-2019
  • Location: Spain
  • Views: 251
  • Message 5 of 5

Re: No network and suspended data

2019-07-07, 15:03 PM
Try my solution in the thread https://forums.lenovo.com/t5/Moto-G5S-Moto-G5S-Plus/April-1-update-broke-telephony-Is-this-a-bad-April-Fool-s-joke/td-p/4456502 and see if it works for you, too.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms