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47 Posts

01-09-2018

AU

301 Signins

3712 Page Views

  • Posts: 47
  • Registered: ‎01-09-2018
  • Location: AU
  • Views: 3712
  • Message 1 of 2

PIN demanded but not accepted unless I restarted

2018-12-29, 7:02 AM

Hi  I tried to unlock my G5s XT1797 handset today and when attempting fingerprint was prompted for the PIN with a help text stating that the PIN was required every 72 hours. However, entering the PIN resulted in a still locked screen that would not accept the fingerprint. I took a bug report but was apparently not able to save or submit it  

 

I then restarted the handset via the power button and the PIN was accepted at boot up. 

 

Do I have to use the PIN a least once within every 72 hour time frame to avoid having to do a restart to unlock the handset again? 

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47 Posts

01-09-2018

AU

301 Signins

3712 Page Views

  • Posts: 47
  • Registered: ‎01-09-2018
  • Location: AU
  • Views: 3712
  • Message 2 of 2

Re: PIN demanded but not accepted unless I restarted

2018-12-29, 7:19 AM

Appears to be very similar to:

 

https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Fingerprint-unlock-not-working-at-72-hours-security/td-p/3713239

 

My handset is on retapac, fully up to date with Android 8.1.0 and security update 1 October 2018  

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