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782 Posts

11-24-2020

India

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  • Posts: 782
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 10815
  • Message 11 of 17

Re:"Process system isn't responding" = phone reboots problem

2021-02-24, 8:01 AM

Hi balaurash,

 

Welcome to Motorola Forums. Sorry to hear you're having issues with your phone. Let me try to help you here.  Request you to submit your feedback regarding that to the Rescue and Smart Assistance team. Just click on the Feedback button below the tool. Have you tried performing an external reset? If not, can you please try and see if that helps. Let me know how it goes. 

 

Thanks

Sunitha 



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5 Posts

02-23-2021

France

11 Signins

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  • Posts: 5
  • Registered: ‎02-23-2021
  • Location: France
  • Views: 55
  • Message 12 of 17

Re:"Process system isn't responding" = phone reboots problem

2021-02-24, 15:17 PM

Hi Sunitha, 

 

Yes, I tried a number of times to rest my phone using the external reset method and it does not work. The message it shows says : Linux boot failed; Check the image below for more details. 

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186 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

385 Signins

3227 Page Views

  • Posts: 186
  • Registered: ‎04-03-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 3227
  • Message 13 of 17

Re:"Process system isn't responding" = phone reboots problem

2021-02-25, 8:16 AM

@ balaurash wrote:

Hi Sunitha, 

 

Yes, I tried a number of times to rest my phone using the external reset method and it does not work. The message it shows says : Linux boot failed; Check the image below for more details. 

Hi. 

 

In order to give you further assistance (and possibly arrange a repair in our French service centre), would it be possible for you to send me a DM with the following information?:

 

-Full name.

-Email address.

-Full postal address.

-IMEI of your phone. 

-Phone number.

 

Kind regards, 

 

Sara

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5 Posts

02-23-2021

France

11 Signins

55 Page Views

  • Posts: 5
  • Registered: ‎02-23-2021
  • Location: France
  • Views: 55
  • Message 14 of 17

Re:"Process system isn't responding" = phone reboots problem

2021-02-25, 11:19 AM

Hi Sara,

 

It's done.

 

 

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5 Posts

02-23-2021

France

11 Signins

55 Page Views

  • Posts: 5
  • Registered: ‎02-23-2021
  • Location: France
  • Views: 55
  • Message 15 of 17

Re:"Process system isn't responding" = phone reboots problem

2021-02-26, 12:43 PM

Hi Sara, 

 

What are the next steps? 

 

Thanks, 

Maria

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5 Posts

02-23-2021

France

11 Signins

55 Page Views

  • Posts: 5
  • Registered: ‎02-23-2021
  • Location: France
  • Views: 55
  • Message 16 of 17

Re:"Process system isn't responding" = phone reboots problem

2021-03-02, 19:54 PM

Hi Sara, 

 

I'd really like to fix my phone one of these days if possible.  Is there any other methods I can try to fix it myself? 

 

Thanks, 

Maria

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186 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

385 Signins

3227 Page Views

  • Posts: 186
  • Registered: ‎04-03-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 3227
  • Message 17 of 17

Re:"Process system isn't responding" = phone reboots problem

2021-03-03, 10:17 AM

@ balaurash wrote:

Hi Sara, 

 

I' really like to fix my phone one of these days if possible.  Is there any other methods I can try to fix it myself? 

 

Thanks, 

Maria

 

Hi Balaurash. I apologize for the delayed response. I will chase our French team, that should contact you in order to arrange a repair very soon. 

 

Kind regards, 

 

Sara

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