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12 Posts

12-30-2016

NL

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Re: Moto G5s - Screen is black and wont respond

2018-03-10, 8:56 AM

Stock Android, January Security Patch.

 

While walking around with my Moto in its belt pocket, listening to music via my Zolo Liberty+ the music stopped.

 

Turns out my Moto G5s Plus seems to be stuck, no screen. Power was at 99% when I left home about half an hour before. The device seems to be active. As I walk away from it, my MyKronoz ZeTime warns my of the disconnect. When I am next to my device, it seems to reconnect.

Attachi g it to a Charger makes No difference. No screen at all.

 

I noticed that my “navigating”/fingerprint sensor button can’t be depressed. None of the other hardware keys respond. So, I can’t turn it on or off, of factory reset.

 

Anyone?

 

TIA, cu,

Chow

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684 Posts

01-30-2018

GB

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Re: Moto G5 - Screen is black and wont respond

2018-03-10, 9:18 AM

 


wrote:

Stock Android, January Security Patch.

 

While walking around with my Moto in its belt pocket, listening to music via my Zolo Liberty+ the music stopped.

 

Turns out my Moto G5s Plus seems to be stuck, no screen. Power was at 99% when I left home about half an hour before. The device seems to be active. As I walk away from it, my MyKronoz ZeTime warns my of the disconnect. When I am next to my device, it seems to reconnect.

Attachi g it to a Charger makes No difference. No screen at all.

 

I noticed that my “navigating”/fingerprint sensor button can’t be depressed. None of the other hardware keys respond. So, I can’t turn it on or off, of factory reset.

 

Anyone?

 

TIA, cu,

Chow


You are starting a new and different subject in this post.  It would be sensible to start a new  post of your own with your question.

If it ain't broke, don't fix it.
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12 Posts

12-30-2016

NL

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Re: Moto G5 - Screen is black and wont respond

2018-03-10, 10:29 AM

Thank you. Planned to do that when I have more time. And access to a PC.

 

BTW: the subject id the same, the circimstances are not.

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684 Posts

01-30-2018

GB

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Re: Moto G5 - Screen is black and wont respond

2018-03-10, 10:46 AM

wrote:

Thank you. Planned to do that when I have more time. And access to a PC.

 

BTW: the subject id the same, the circimstances are not.



wrote:

Thank you. Planned to do that when I have more time. And access to a PC.

 

BTW: the subject id the same, the circimstances are not.


I think not.  A new post would be better for the contributor who started the post.

If it ain't broke, don't fix it.
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66 Posts

10-21-2016

GR

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Re: Moto G5 - Screen is black and wont respond

2018-03-10, 11:09 AM

wrote:

Thank you. Planned to do that when I have more time. And access to a PC.

 

BTW: the subject id the same, the circimstances are not.


They are not. Also post in the proper forum, since you have a "S" model.

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12 Posts

12-30-2016

NL

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Re: Moto G5 - Screen is black and wont respond

2018-03-10, 11:11 AM

As I said: I would open a new topic as soon as I had access to a PC: https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Device-stopped-Screen-blank-Hardware-keys-won-t-respond/td-p/4007260

 

Updated that post with recent obervations.

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66 Posts

10-21-2016

GR

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Re: Moto G5 - Screen is black and wont respond

2018-03-10, 11:20 AM

wrote:

As I said: I would open a new topic as soon as I had access to a PC: https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Device-stopped-Screen-blank-Hardware-keys-won-t-respond/td-p/4007260

 

Updated that post with recent obervations.


Apparently you have trouble reading. This is NOT the proper Forum. You own an S model, post in the S forum.

 

 

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4211 Posts

02-25-2016

US

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Re: Moto G5 - Screen is black and wont respond

2018-03-11, 16:07 PM

The post and it's replys have been moved to the correct community

*the search bar is your friend*
-This is a peer to peer support forum, MOTOXPRTs are volunteers, not Motorola employees
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