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giri13
Paper Tape
Posts: 1
Registered: ‎10-17-2018
Location: IN
Views: 251
Message 11 of 13

Re: Screen remains blank when receiving incoming calls on Moto G5 Plus

I was able to solve this on a G5S Plus using the following procedure: Go to Settings -> Apps & Notifications -> Phone -> App Notifications -> Incoming calls. The setting should be On. Next, click the 'Incoming calls' setting. Click 'Importance' and ensure that it is set to 'Urgent' which means 'Make sound and pop on screen'. Somehow the above setting had changed to Medium which means 'No sound'. After changing it to Urgent the problem was solved.

PS72
Paper Tape
Posts: 2
Registered: ‎12-04-2018
Location: US
Views: 41
Message 12 of 13

Re: Screen remains blank when receiving incoming calls on Moto G5 Plus

My phone has had this problem of blank or black screen for incoming calls that I cannot anwser for about 2 months now. I got the phone in April of this year. I was hoping that with the new release 8.1.0 it might be corrected, but not so. Is this something that can be repaired, or do I just keep looking at who called when phone screen comes on again, and call them back? I am not great with tech, so not sure what to do, or do I send it in for repair?

Thanks for any info that will help me.

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PS72
Paper Tape
Posts: 2
Registered: ‎12-04-2018
Location: US
Views: 40
Message 13 of 13

Re: Screen remains blank when receiving incoming calls on Moto G5 Plus

The above post seems to work. I hope that will continue. Thanks!
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