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Asim19
Paper Tape
Posts: 2
Registered: ‎07-10-2019
Location: IN
Views: 317
Message 1 of 3

Sound problem in moto g5s plus

My phone is not work properly. Suddenly Media and ring sound are totally off. I Do not understand why this happend. Please guide how can I fix the problem?

Former Employee
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 260
Message 2 of 3

Re: Sound problem in moto g5s plus


@Asim19 wrote:

My phone is not work properly. Suddenly Media and ring sound are totally off. I Do not understand why this happend. Please guide how can I fix the problem?


Hi Asim19,

 

Sorry to hear about that, could you quickly test your device under Moto Help app > Hardware test > Speaker > and let us know how it goes? If this fails, then its more likely hardware issue and would need a repair.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Marcos221
Punch Card
Posts: 66
Registered: ‎01-26-2017
Location: BR
Views: 194
Message 3 of 3

Re: Sound problem in moto g5s plus

Hello, try to restore your device from the factory if it does not work, I recommend that you activate the Motorola warranty service.
Thank you very much in advance!
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