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1565 Posts

11-24-2020

India

170 Signins

18240 Page Views

  • Posts: 1565
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 18240
  • Message 21 of 23

Re:Stuck in AP Fastboot Flash Mode (Secure) : Moto G5s Plus (XT1804)

2021-07-13, 8:06 AM

Hi BharathP123

 

I would like to help you. Could you please share the contact number, IMEI number, and detailed description of what happened to apsocial@motorola.com? So we can check and assist you further. Also, I have merged your posts to avoid clutter and confusion. 

 

Thanks

Sunitha



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1 Posts

12-23-2018

Ghana

3 Signins

34 Page Views

  • Posts: 1
  • Registered: ‎12-23-2018
  • Location: Ghana
  • Views: 34
  • Message 22 of 23

MOTO G5s Plus start up failed.

2021-07-21, 21:05 PM
My Moto G5s Plus suffered the exact problem today. All my data GONE!!!!!
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1565 Posts

11-24-2020

India

170 Signins

18240 Page Views

  • Posts: 1565
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 18240
  • Message 23 of 23

Re:Stuck in AP Fastboot Flash Mode (Secure) : Moto G5s Plus (XT1804)

2021-07-22, 7:12 AM

@ Shockwaves wrote:

My Moto G5s Plus suffered the exact problem today. All my data GONE!!!!!

 

Hi, 

 

Thanks for writing to us. I’m really sorry to hear about this. Let me check and help you further. Have you tried the above-recommended instructions to resolve this? If not please perform and let me know how it goes. As far as data, sorry to say we do not have an option to recover the lost data. However, if you have taken all data backup( Example, contacts, photos, and videos) in a Google account, you can retrieve it by login with the same Google credentials.  I hope that helps! 

 

Thanks

Sunitha



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