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65 Posts

09-18-2018

NL

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  • Message 1 of 8

The last update

2019-10-16, 19:57 PM

Just received the last update for the g5s plus. And what a disappointment. It's oktober 16 and what do we get the August security patches even for a last update Moto had to  show they really don't care about the customer and made a big mess of the g5 series.

 

Don't know what to say anymore about the horrible way Moto thinks it can treat their customers. The first and last Motorola I will ever own.

 

Edited it a little because autocorrect was making a mess.

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1505 Posts

04-04-2018

IN

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  • Message 2 of 8

Re: The last update

2019-10-17, 6:53 AM

 wrote:

Just received the last update for the g5s plus. And what a disappointment. It's oktober 16 and what do we get the August security patches even for a last update Moto had to  show they really don't care about the customer and made a big mess of the g5 series.

 

Don't know what to say anymore about the horrible way Moto thinks it can treat their customers. The first and last Motorola I will ever own.

 

Edited it a little because autocorrect was making a mess.


Hi EvK76,

 

We understand your concern, I would like to inform that Motorola is committed to implementing essential security patches. As new security issues emerge, we will evaluate them and update your phone as needed. I will definitely share the feed with our concerned team.

 

Are you facing any issue with the device though? Let us know, we're here to help!

 

Regards,

Suman

 



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65 Posts

09-18-2018

NL

413 Signins

2593 Page Views

  • Posts: 65
  • Registered: ‎09-18-2018
  • Location: NL
  • Views: 2593
  • Message 3 of 8

Re: The last update

2019-10-17, 7:41 AM

So you are saying that we will continue to receive security updates for the G5S plus? That's good news but please have someone update the website it says there that this device will no longer receive security updates.

 

moto g5s plus

This device will remain on Android™ 8.1 Oreo™.

Do you have the latest Motorola software? Find out.


Security updates

This product will no longer receive security updates

 

 

So who is telling the truth? Did you read my post or just did the pavlof copy paste action to everything update related?

 

And issues only a couple that have been there since the Oreo update fingerprint scanner reaction slow irratic. It's overal laggy and hangs for sometimes up to twenty seconds. Wifi and 4G reception is worse than the g5 my wife uses. But those have been reported by many users and have no illusion they will ever be fixed.

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1505 Posts

04-04-2018

IN

271 Signins

16569 Page Views

  • Posts: 1505
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16569
  • Message 4 of 8

Re: The last update

2019-10-17, 8:16 AM

 wrote:

So you are saying that we will continue to receive security updates for the G5S plus? That's good news but please have someone update the website it says there that this device will no longer receive security updates.

 

moto g5s plus

This device will remain on Android™ 8.1 Oreo™.

Do you have the latest Motorola software? Find out.


Security updates

This product will no longer receive security updates

 

 

So who is telling the truth? Did you read my post or just did the pavlof copy paste action to everything update related?

 

And issues only a couple that have been there since the Oreo update fingerprint scanner reaction slow irratic. It's overal laggy and hangs for sometimes up to twenty seconds. Wifi and 4G reception is worse than the g5 my wife uses. But those have been reported by many users and have no illusion they will ever be fixed.


Hi EvK76,

 

Allow me some time to confirm with the respective team and get back to you.

 

Regards,

Suman



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65 Posts

09-18-2018

NL

413 Signins

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  • Posts: 65
  • Registered: ‎09-18-2018
  • Location: NL
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  • Message 5 of 8

Re: The last update

2019-10-20, 16:20 PM

Any news yet?

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1505 Posts

04-04-2018

IN

271 Signins

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  • Posts: 1505
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  • Message 6 of 8

Re: The last update

2019-10-21, 6:09 AM

 wrote:

Any news yet?


Hi EvK76,

 

I have checked with the concerned team. Sorry to inform you that this product will no longer receive security updates. 

 

For the lags you have mentioned that you are facing, I would suggest you perform a Clear Cache on your device and check. Go to Settings > Apps & notifications > App Info > select the apps > Storage > Clear Cache > restart the device. See how it goes.

 

Regards,

Suman



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65 Posts

09-18-2018

NL

413 Signins

2593 Page Views

  • Posts: 65
  • Registered: ‎09-18-2018
  • Location: NL
  • Views: 2593
  • Message 7 of 8

Re: The last update

2019-10-21, 6:13 AM

Thanks for checking, so it's just as I expected Moto is really going out on a low with the G5S series rolling out the last ever update with two month old patches. What a sad mess of a company, no more moto for me.

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5 Posts

06-27-2018

PL

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  • Posts: 5
  • Registered: ‎06-27-2018
  • Location: PL
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  • Message 8 of 8

Re: The last update

2019-10-22, 0:22 AM


Hi,

after last update I have problems with MTP driver on Windows 7. Before this update it's was working properly.
I tried:
1. Install/Uninstall
2. Install drivers from: https://support.motorola.com/us/en/drivers

3. Install drivers from other places

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