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3 Posts

02-10-2018

IN

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Turbo charger on MOTO G5S plus slow charging issue..

2018-02-10, 8:12 AM

I recently bought this phone MOTO G5S plus .. few months it works fine ..

But recently 1week ago i had observed when i connect phone to the moto's specified charger(inbuilt in the box) it didn't charge as per my expectation.. it take 4 to 5hrs to reach 15% to 100% ..

Please Motorola help me out..

Its my first smartphone...

I really never expect this kind of issue from such kind of company like you.. 

Please help me outt..

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93 Posts

09-22-2017

US

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  • Message 2 of 21

Re: Turbo charger on MOTO G5S plus slow charging issue..

2018-02-12, 5:45 AM

I had this problem when I had this phone. Trust me it's the cable. Not the charger. Buy a good quality cable from the store not the cheap ones and you will have quick charge back. :) That's how I fixed this issue. 

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4 Posts

04-20-2018

IN

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  • Message 3 of 21

Re: Turbo charger on MOTO G5S plus slow charging issue..

2018-04-20, 5:52 AM

Today is my 3rd day of using this phone. on the first day, I kept it on charging overnight, so by morning it was 100%, next time when I kept it on charging I felt that its very slow, its like 4-5% in 1 hour, phone is also heating up slightly.

Phone is showing that "TurboPower Connected" but its still very slow.

I tried charging wih my other Lenovo VIBE charger(Output 5V--2A), phone does NOT show "TurboPower Connected" and charging speed is same, 4-5% in 1 hour.

Rate of charging and discharging is almost same, please see attached screenshot

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3 Posts

02-10-2018

IN

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  • Message 4 of 21

Re: Turbo charger on MOTO G5S plus slow charging issue..

2018-04-20, 6:55 AM

I have the exactly same problem .... I also had done so much of things to get rid of from this issue... But not worked yet... And motorola community never helps me...

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4 Posts

04-20-2018

IN

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  • Message 5 of 21

Re: Turbo charger on MOTO G5S plus slow charging issue..

2018-04-20, 7:02 AM
Are you still facing the charging issue?
How are you managing it from last 2 months?
Did you tried reaching out to service centre?
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3 Posts

02-10-2018

IN

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  • Message 6 of 21

Re: Turbo charger on MOTO G5S plus slow charging issue..

2018-04-20, 15:54 PM

I had changed the connector cable... Nothing happened... I have gone to the service center... They told me .. that they can replace the charger... But this will not help me anymore... The problem is within software firmware... 

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88 Posts

05-23-2017

IN

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  • Message 7 of 21

Re: Turbo charger on MOTO G5S plus slow charging issue..

2018-04-20, 17:49 PM

I am facing this issue too. I think it's a software problem. Need to recalibrate every time by pressing and holding the power button [to restart and recalibrate]. Well, I am forced to do this every time I put the phone on charge after use.

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4 Posts

04-20-2018

IN

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  • Message 8 of 21

Re: Turbo charger on MOTO G5S plus slow charging issue..

2018-04-20, 17:53 PM
Sorry, I didn't get the term recalliberate.
What is this? and is this helping in fast charging?
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88 Posts

05-23-2017

IN

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  • Message 9 of 21

Re: Turbo charger on MOTO G5S plus slow charging issue..

2018-04-20, 18:05 PM

 wrote:
Sorry, I didn't get the term recalliberate.
What is this? and is this helping in fast charging?

Had a spelling error there. I meant 'recalibrate/calibrate'. It does work for that particular charging cycle but things go back to the bad side when I put it on charge the next time and have to calibrate once again.
To know more on battery calibration:

www.quora.com/What-is-battery-calibration-with-reference-to-smartphones

The problem here is I need to wait back and check everytime if the phone is getting charged as expected and initiate the calibration process if it's not and it does not lately. Well, I would like to put the phone on charge and care less about it and I hope this gets resolved. Also have a problem with slomo video recording. Quality falls by 80% but that has not been corrected yet. I don't expect much here either. It's time to switch to other brands tbh.

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6 Posts

04-21-2018

IN

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  • Message 10 of 21

Re: Turbo charger on MOTO G5S plus slow charging issue..

2018-04-21, 12:18 PM

I had Purchase the phone 2 days back and my turo charging stops working. Previously it was working when the phone was not update. As the phone get updated it stops working.

Previously it charges to 80% in 45 mins but now in 45 mins its only charging 8%.

Could you please see what is the software issue with turbo charging.

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