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09-24-2020

IN

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Unable to power my Moto phone ON and not able to rescue also. PLEASE HELP.!!!!

2020-09-24, 5:34 AM

Hello,  

 

My motorola mobile Moto G5 S plus model, XT1804 is not getting powered ON. I am keep getting message Bootloader logs - Start up Failed: Your device didn't start up successfully. Use the software Repair Assistant on computer to repair your device. Connect your device to your computer to get the software Repair Assistance.

 

 I tried but I'm stuck and can't find My phone , however I selected manually MotoG5S Plus and entered the model number while trying to use Rescue. but it didn't work. Please help me with this. Thanks in advance,

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1972 Posts

10-16-2018

GB

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Re:Unable to power my Moto phone ON and not able to rescue also. PLEASE HELP.!!!!

2020-09-24, 9:11 AM

Can you get into,"Recovery  Mode"?

 

Press and hold the the power button and the Volume down button long enough to see if Recovery mode appears but make sure the phone is charged.

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2196 Posts

03-11-2019

US

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Re:Unable to power my Moto phone ON and not able to rescue also. PLEASE HELP.!!!!

2020-10-01, 17:04 PM

Hi VidyaVinod,

 

If you have already did the Rescue using the Rescue and Smart Assistant Tool, we suggest sending the phone to a service center for repair.

 

Best regards,
Zeke
Motorola Support



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