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8 Posts

10-03-2017

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Volte not Working on Moto G5s Plus

2017-10-08, 4:08 AM

Volte isn't working on my Moto G5s Plus. Tried everything from factory reset to trying sim in diff slots. Please provide a solution?

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8 Posts

10-03-2017

India

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Re: Volte not Working on Moto G5s Plus

2018-01-29, 0:21 AM

After months of trail and error this worked for me. I replaced the sim card bought a new sim card and as soon as I inserted it started working.

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28352 Posts

02-02-2016

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  • Message 2 of 15

Re: Volte not Working on Moto G5s Plus

2017-10-08, 13:11 PM

wrote:

Volte isn't working on my Moto G5s Plus. Tried everything from factory reset to trying sim in diff slots. Please provide a solution?


What carrier? 

 

How do you know it isnt working?


* Search box is your friend * I don't respond to PM if question belongs in forum
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8 Posts

10-03-2017

India

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Re: Volte not Working on Moto G5s Plus

2017-10-09, 14:13 PM

I'm using Jio. I have attached the screenshot below in that you can see I'm not getting volte icon and when I try to call through Jio I get Call failed error. 

 

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1 Posts

12-07-2017

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Re: Volte not Working on Moto G5s Plus

2017-12-07, 12:19 PM

I am also facing same issues

 

I'm considering buying a new telephone and I really like the G5S Plus. My current provider is LTE-only and requires that every phone supports VoLTE (Voice over LTE). The website of my provider includes a list of phones and whether they are compatible with their network (800 and 2600 mhz LTE and VoLTE), but the Moto G5S Plus is not included in this list (the G5 Plus is included and is said to support VoLTE). I cannot definitively find the answer anywhere, and given that the telephone would be worthless in combination with my provider I would like to be sure before I buy the G5S Plus. Does anybody have any idea where I can find this information or does anybody know the answer?

 

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50 Posts

01-17-2015

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Re: Volte not Working on Moto G5s Plus

2018-01-28, 19:16 PM

Yeah that is true partially, VOLTE is not working for me in SIM slot 1 but works fine with SIM slot 2. I can't use my JIO SIM (or any SIM for that matter) in slot 2 because I want use SD card for more storage space. Temporarily I'm using my JIO SIM in slot 2. I don't know if this issue is specific to my phone only that is why a made a replacement request with the seller (though it seems like a software bug to me but I'll get it replaced anyways). If the same problem exist in the new phone that I will get in few days (which I believe will be there) then, Moto, fix this issue ASAP. As I already said, I don't use two SIM cards, instead, I use one SIM card and a SD card. If this problem remains then it will make me unable to do so. I will get back soon after I get the replacement of the device.

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8 Posts

10-03-2017

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Re: Volte not Working on Moto G5s Plus

2018-01-29, 0:21 AM

After months of trail and error this worked for me. I replaced the sim card bought a new sim card and as soon as I inserted it started working.

0 person found this solution to be helpful.

This helped me too

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50 Posts

01-17-2015

India

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Re: Volte not Working on Moto G5s Plus

2018-02-03, 15:14 PM

I did a factory reset and guess what, VOLTE started working on both the SIM slot. I'm still wondering why it wasn't working in the first place. Anyways, the phone is good.

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8 Posts

02-13-2018

India

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  • Message 8 of 15

Re: Volte not Working on Moto G5s Plus

2018-02-20, 13:10 PM

Airtel VoLTE service is not working on Moto G5 S plus handset. Tried with changing slot, factory reset. Still it is not working. 

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8 Posts

10-03-2017

India

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  • Message 9 of 15

Re: Volte not Working on Moto G5s Plus

2018-02-20, 15:27 PM

Airtel doesn't support Volte for Moto. You have to contact Airtel and ask them to provide support for your device. You can check the list of compatible devices at their website airtel.in/volte. I hope it helps.

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50 Posts

01-17-2015

India

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  • Message 10 of 15

Re: Volte not Working on Moto G5s Plus

2018-02-20, 17:37 PM

VOLTE activation in the device has nothing to do with network provider. They should only have VOLTE infrastructure in their network at your location. If your provider has this facility then next is if your phone's chipset (or SoC) supports this feature. If this is postive you're good to go. Android nougat natively has supports for placing VOLTE calls. All in all, Moto G5s Plus does support VOLTE. Now wander in settings of the phone, go to settings>Under Wireless & networks tap more>Mobile networks>Enhanced 4G LTE Services- make sure this is turned on. 'Enhanced 4G LTE Services' option is available (or appear there) only if your network provider has the feature in their network infrasturcture and your's a 4G SIM. If your's a 4G SIM and you're still not able to access VOLTE services then you are not on LTE network could be a posibility, if this is not ture and you're on LTE network then you can try factory reset as a last resort but before resorting to that make sure 'Enhanced 4G LTE Services' option appers in the mobile network settings as this means VOLTE services is available at your location

 

Edit: As I see RPune123 says Factory reset didn't work then possibly Airtel doesn't have VOLTE services at your loaction, contact them and ask about it.

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