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talha56
Paper Tape
Posts: 2
Registered: ‎09-07-2018
Location: PK
Views: 299
Message 1 of 3

Whatsapp Skype and other apps not running in the background

I have Moto G5 and the thing is when I close app by swiping upwards in recent tasks it stops from running in the background and I cant recevie messages till I manually open the apps again and I have turn the battery optimization off on these apps to..

 

the thing is i am missing so many notifications of other apps too because no app is running in the background.

 

WhatsApp Image 2018-09-07 at 2.37.46 PM.jpegWhatsApp Image 2018-09-07 at 2.38.00 PM.jpeg

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 262
Message 2 of 3

Re: Whatsapp Skype and other apps not running in the background

Hi talha56,

 

Welcome to Forums,

 

We are sorry for the inconvenience caused. Request you to check with app reset preferences and let us know.

 

Tap on Settings>>Apps>>3 vertical dots>>Reset app preferences>>Reset apps.

 

Similarly, perform the "Reset app preferences' in battery optimization.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

talha56
Paper Tape
Posts: 2
Registered: ‎09-07-2018
Location: PK
Views: 243
Message 3 of 3

Re: Whatsapp Skype and other apps not running in the background

Did everything... Still it force stops WhatsApp skype etc

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