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Shivacharan_ms
Blue Screen Again
Posts: 6
Registered: ‎01-27-2018
Location: IN
Views: 576
Message 1 of 13

Wi-Fi keeps re-connecting

Hi,

 

Its been more than a month since I got my Moto G5s plus, and even after all the system updates I am still facing issues with Wi-Fi connectivity.

The Wi-Fi keep reconnecting from time to time and this is seen on different Wi-Fi networks as well.

Other devices work fine with the same network connections.

 

Can anyone help me to check, if in fact it a bug in all devices on this series of just my device alone and also help me rectify the same.

 

Thanks,

Shiva

 

 

DeyvidBraian
Serial Port
Posts: 22
Registered: ‎01-29-2018
Location: BR
Views: 551
Message 2 of 13

Re: Wi-Fi keeps re-connecting

Hello, In fact this has happened, I am from Brazil and the same problem occurs also with the normal cellular network it falls and it takes to return and neither connection is realized during that period.
Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 524
Message 3 of 13

Re: Wi-Fi keeps re-connecting

Hi All,

 

Sorry that you're having this issue. We recommend you to switch your routers to WPA/WPA2 security first. Let us know how it goes.

 


Regards,
Daisy
Moto Support

Shivacharan_ms
Blue Screen Again
Posts: 6
Registered: ‎01-27-2018
Location: IN
Views: 456
Message 4 of 13

Re: Wi-Fi keeps re-connecting

Will issue be solved in any upcoming updates?

Is there a way to solve it without having to change router setting? because the same issue is seen when I am connected to my office network as well, which is in 802.1x EPA and I cannot change it.

Shivacharan_ms
Blue Screen Again
Posts: 6
Registered: ‎01-27-2018
Location: IN
Views: 434
Message 5 of 13

Re: Wi-Fi keeps re-connecting

I tried the security settings you recommended and still facing the same issue.

Any other suggestions?

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 405
Message 6 of 13

Re: Wi-Fi keeps re-connecting


@Shivacharan_ms wrote:

I tried the security settings you recommended and still facing the same issue.

Any other suggestions?


How many other devices are connected to the network? Have you tried other WiFi if the same issue is happening? You can try these:

 

1.You can go to Settings > Scroll down to Location > Tap 3 dots > Tap Scanning > Turn off Wifi Scanning then turn on again

2. There could be a device limit issue setting that is causing the problem. They can attempt to disconnect some of the other devices on the network and try again

3. You should attempt to remove and reconnect to the networkSmiley Frustratedettings>Wi-Fi>Touch the "network name"> Touch Forget> Attempt to reconnect to the network

4. The connection issue may be with the modem or router you are attempting to connect to.Try restarting your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in.If you are using security, please make sure you password/passkey on both router and device are identical.

5.Adjust Settings. Settings>Wifi>Menu> Advanced> Uncheck "Avoid Poor Connections"

 


Regards,
Daisy
Moto Support

 

Shivacharan_ms
Blue Screen Again
Posts: 6
Registered: ‎01-27-2018
Location: IN
Views: 367
Message 7 of 13

Re: Wi-Fi keeps re-connecting

Hi Daisy,

 

Thank you for replying.

 

I did try with other networks as well and the behavior is still the same, I tried reconnecting by forgetting the credentials and connecting again and the issue persists.

And the routers I tried connectivity with did not reach the number of device limit as well.

 

The same routers work fine with other devices.

 

Regards,

Shiva

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 351
Message 8 of 13

Re: Wi-Fi keeps re-connecting


@Shivacharan_ms wrote:

Hi Daisy,

 

Thank you for replying.

 

I did try with other networks as well and the behavior is still the same, I tried reconnecting by forgetting the credentials and connecting again and the issue persists.

And the routers I tried connectivity with did not reach the number of device limit as well.

 

The same routers work fine with other devices.

 

Regards,

Shiva


Try this-- go to Setting>Backup &reset>Network settings> reset settings.

 


Regards,
Daisy
Moto Support

Shivacharan_ms
Blue Screen Again
Posts: 6
Registered: ‎01-27-2018
Location: IN
Views: 336
Message 9 of 13

Re: Wi-Fi keeps re-connecting

Hi Daisy,

 

I do not see the network setting option under backup and reset, how do I go to the option? 

I have attached the screenshot of options in backup & reset.

 

Thanks and regards,

Shiva

 

DeyvidBraian
Serial Port
Posts: 22
Registered: ‎01-29-2018
Location: BR
Views: 312
Message 10 of 13

Re: Wi-Fi keeps re-connecting

Olá,

 

Ja realizei este processo e o problema continua.

 

Atenciosamente,

Deyvid Braian

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