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12-11-2016

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Won't load storage info

2020-04-04, 16:02 PM
Moto G5splus. From settings/storage> just get the loading circle! Phone info; serial/imei in profile
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1483 Posts

04-04-2018

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Re:Won't load storage info

2020-04-06, 11:14 AM

@ Poorplmbr wrote:
 

Moto G5splus. From settings/storage> just get the loading circle! Phone info; serial/imei in profile

 

Hi.

 

Sorry to know about this and thanks for letting us know. I would suggest you perform Clear Cache in your device-- go to Settings > Apps & notifications > App Info > select the apps (one by one) > Storage > Clear Cache > restart the device.

 

Let me know how it goes.

 

Regards,

Suman



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6 Posts

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US

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Re:Won't load storage info

2020-04-06, 17:01 PM
Storage won't load on most apps, just says computing for hours now for chrome for instance. https://photos.app.goo.gl/mkjJAqVWe3gc8QHq6
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1483 Posts

04-04-2018

IN

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Re:Won't load storage info

2020-04-07, 9:19 AM

@ Poorplmbr wrote:
 

Storage won't load on most apps, just says computing for hours now for chrome for instance.https://photos.app.goo.gl/mkjJAqVWe3gc8QHq6

 

Thanks for sharing the image. Please restart your device and you should be able to perform Clear Cache in your device.

 

Let me know how it goes.

 

Regards,

Suman



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  • Message 5 of 8

Re:Won't load storage info

2020-04-07, 14:09 PM
Restarted multiple times with the same results, no joy
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04-04-2018

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Re:Won't load storage info

2020-04-08, 8:45 AM

@ Poorplmbr wrote:
 

Restarted multiple times with the same results, no joy

 

Thanks for trying and the confirmation. Are you able to perform Clear Cache directly from the main Storage? Go to Settings > Storage > Clear Cache. Try this and let me know if the issue persists.

 

Regards,

Suman



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6 Posts

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Re:Won't load storage info

2020-04-08, 12:38 PM
As per my original post.. storage will not load. I just get the loading circle..https://photos.app.goo.gl/XEBCYSGrnBQBUxsb9 (Also, not part of my issue, but I am not able to upload a picture in this app. Hence the photo link.)
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1483 Posts

04-04-2018

IN

270 Signins

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  • Posts: 1483
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  • Message 8 of 8

Re:Won't load storage info

2020-04-10, 3:24 AM

@ Poorplmbr wrote:
 

As per my original post.. storage will not load. I just get the loading circle..https://photos.app.goo.gl/XEBCYSGrnBQBUxsb9(Also, not part of my issue, but I am not able to upload a picture in this app. Hence the photo link.)

 

Thanks for the confirmation. I would suggest you please check your device in Safe Mode and try it. If the issue still persists in Safe Mode, I recommend performing a Factory Data Reset by taking back up of your contacts and data. 

 

Let me know how it goes.

 

Regaards,

Suman



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