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Haneefuddin
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Posts: 27
Registered: ‎09-01-2017
Location: IN
Views: 2,506
Message 1 of 37

Yellowish images while taking pics in primary camera

Primary camera is capturing yellowish like images sometimes in Moto g5s plus. PFA one of such pic.

 

Anyone else having same issue or else is this only with my device.

Senior MotoAgent
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Location: US
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Message 2 of 37

Re: Yellowish images while taking pics in primary camera


@Haneefuddin wrote:

Primary camera is capturing yellowish like images sometimes in Moto g5s plus. PFA one of such pic.

 

Anyone else having same issue or else is this only with my device.


Hi Haneefuddin,

 

What camera settings did you use when you captured this sample picture? Was it in automatic or pro mode? Can you provide more sample pictures so we can compare?

 

Regards,

JM

Motorola Support

Haneefuddin
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Posts: 27
Registered: ‎09-01-2017
Location: IN
Views: 2,440
Message 3 of 37

Re: Yellowish images while taking pics in primary camera

I have used normal photo mode.

 

This issue occurs sometimes. PFA one more sample .

Haneefuddin
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Location: IN
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Message 4 of 37

Re: Yellowish images while taking pics in primary camera

Can you ask someone from development team to take a look at this on priority.The light keeps on changing from white to yellow producing yellowish images.

Too many bugs with the camera.

I am attaching more sample pics.

 

 

Dk94
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Location: IN
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Message 5 of 37

Re: Yellowish images while taking pics in primary camera

Hey I'm also from hyd sez. I'm not facing this kind of issue
Haneefuddin
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Location: IN
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Message 6 of 37

Re: Yellowish images while taking pics in primary camera

Camera light is automatically adjusting to other colors and i am getting such images sometimes.not sure if there is any setting that needs to be adjusted. I have already updated my camera.

 

Thinking to return the device. Seems to have one or other issue since i have taken this device.

 

 

 

Senior MotoAgent
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Posts: 5,397
Registered: ‎07-12-2014
Location: US
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Message 7 of 37

Re: Yellowish images while taking pics in primary camera

You mentioned that you only get this sometimes. I'm thinking it has something to do with the light condition when these pictures are taken. When does this usually happen? Have you tried to clear the camera app and data?

 

-JM

Haneefuddin
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Registered: ‎09-01-2017
Location: IN
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Message 8 of 37

Re: Yellowish images while taking pics in primary camera

 I have 2 similar pics taken at same place with same light conditions.One was yellowish and other was normal,so it cant be because of light conditions.

 

I did try clearing camera cache and data but this didn't work.

 

Even the video quality using front cam is worst.Many improvements has to be done to both primary and secondary camera.

 

The pics clarity also changes when it gets saved. I cant explain that by sharing pics,you can try taking pics and you will see the difference.

 

Hope this issue is reported and being looked at high priority,as many users were interested in this device because of its dual camera.

 

I am attaching the pic which looks a bit normal,i have already attached the yellowish pic.You can see the difference.

 

 

 

 

Haneefuddin
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Location: IN
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Message 9 of 37

Re: Yellowish images while taking pics in primary camera

Can i get an update on this ? Is this being looked at ?  Is this issue with only my device ? If so i need to return the device.

 

 

Haneefuddin
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Posts: 27
Registered: ‎09-01-2017
Location: IN
Views: 2,264
Message 10 of 37

Re: Yellowish images while taking pics in primary camera

Is this issue being looked at ? Is Moto working on the camera issues ?

 

If this cant be considered then i need to return me device.

 

Secondary cam video is worst,even some small budget devices produce much better video clarity than this.

 

 

 

 

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