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vivek108
Punch Card
Posts: 24
Registered: ‎05-11-2018
Location: HR
Views: 1,007
Message 1 of 7

issues with mp3 audio players

Hi, I need some help about music...

 

I play google music player. I have about 320 songs in folder but player see only about 150 songs. rest are invisible for player.

I tried many audio players (VLC; Jet audio...etc..etc) and no one see all songs.

 

But every file manager see all 320 songs. I try few file managers and every see all the songs but audio players not see all songs. 

 

All song are in mp3 format and names are not to big..

 

I try about 10 famous players, no help

I try delete music folder and transfer new one from a PC again

I try restart phone

 

nothing help

 

Have you some ideas why is that?

 

I like to use mp3 player rather than file manager for play music.

 

Thanks in advance for all help

vivek108
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Posts: 24
Registered: ‎05-11-2018
Location: HR
Views: 951
Message 2 of 7

Re: issues with mp3 audio players

Nobody?
Senior MotoAgent
Senior MotoAgent
Posts: 1,640
Registered: ‎03-04-2016
Location: IN
Views: 936
Message 3 of 7

Re: issues with mp3 audio players

Hi vivek108,

 

To resolve the issue you're experiencing with Google Play Music, I'd recommend trying these steps:

Refresh your library. To do so, follow these easy steps:

Open the Google Play Music app Google Play Music Icon.

Touch the Menu icon Google Play Music Menu icon.

Make sure the Downloaded only switch is off. The switch is gray when it's off.

Touch Settings > Refresh.

Wait two minutes, and view your library again.

Clear cache for Google Play Music app (Go to Settings > Apps or Application Manager > Google Play Music > Clear cache > OK).

Check for updates for the Google Play Music app.

Clear data for Google Play Music app (Go to Settings > Apps or Application Manager > Google Play Music > Clear data > OK).

Restart your device. Let me know if that helps.

 

Thanks

Sandip

Moto Support

 

vivek108
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Posts: 24
Registered: ‎05-11-2018
Location: HR
Views: 933
Message 4 of 7

Re: issues with mp3 audio players

Hi Sandip,

 

thanks for traying help...

 

I does all you advice but unfortunatly still not work...  and this is problem with all pm3 players I try.

 

all my songs  have "_" in names (don't ask why)...like:

 

bla_bla_something

 

It is to many songs to rename if it is name problem. but anyway, some songs are visible and some are invisible. Visible songs also have "_" in names.

 

but all songs are visible in file menagers... so now I use file megager to play music.

 

edit: I change some names and songs are still invisible for google play music.

Senior MotoAgent
Senior MotoAgent
Posts: 1,640
Registered: ‎03-04-2016
Location: IN
Views: 916
Message 5 of 7

Re: issues with mp3 audio players

Hi vivek108,

 

Thanks for writing us back, can you please try to clear the cache file and data for google play music and see if that helps.

 

Thanks

Sandip

Moto Support

ionhit
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Posts: 1
Registered: ‎10-20-2018
Location: EG
Views: 790
Message 6 of 7

Re: issues with mp3 audio players

I've the same problem after buying the phone by four monthes

I've formatted my sd card ---- nothing happened

I've purchased a new sd card ---- nothing happened

and unfortunatly any sd card somthing strange happen and the phone write protect my sd card , and I can't transfer any media unless I use the usb cable

But every time the same problem

should I format my phone or what because I think the problem is related to the phone after my trials .

 

 

hope You help me If you found any solution

Dt76
What's DOS?
Posts: 1
Registered: ‎12-27-2018
Location: US
Views: 660
Message 7 of 7

Re: issues with mp3 audio players

I have the same issue I used my memory card from my old phone it only got 600 songs I thought it was the memory card so I had a another one so I transferred from the old memory card on to my Chromebook the copied to the new memory card same thing happened when I checked my phone so I look on the storage on the phone the files are there but won't play how to fix this

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