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  • Posts: 2
  • Registered: ‎06-05-2019
  • Location: IN
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unable to unlock my phone

2019-06-05, 13:22 PM

Hey, It's been a long time that I downloaded the latest update and I have never been through such problem so I don't think the problem is with the update.


It has happened twice today, that when I try to unlock my phone by fingerprint, it says "draw pattern to enable fingerprint". And when I draw the pattern, the screen goes black for a second and it locks itself again. It's happening again and again.


Though I restarted my device and then removed the pattern so that I could use it. But then I don't think that its safe. And I'm afraid to set the password.

Plus, in the past I had a problem where my phone wasn't starting after I switched it off. So now I really don't want to switch it off in any case.


Did anyone had this issue where it's locking itself right after entringe the pattern?


How can I fix it?


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Re: unable to unlock my phone

2019-06-05, 19:20 PM

Hi Lovishhh,


Thanks for posting. Did you reboot the phone before it asked for the pattern? 


Best regards,
Motorola-Lenovo Support

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