Motorola Community

Moto G PhonesMoto G5S / Moto G5S Plus
All Forum Topics
Options

2 Posts

06-05-2019

IN

1 Signins

11 Page Views

  • Posts: 2
  • Registered: ‎06-05-2019
  • Location: IN
  • Views: 11
  • Message 1 of 2

unable to unlock my phone

2019-06-05, 13:22 PM

Hey, It's been a long time that I downloaded the latest update and I have never been through such problem so I don't think the problem is with the update.

 

It has happened twice today, that when I try to unlock my phone by fingerprint, it says "draw pattern to enable fingerprint". And when I draw the pattern, the screen goes black for a second and it locks itself again. It's happening again and again.

 

Though I restarted my device and then removed the pattern so that I could use it. But then I don't think that its safe. And I'm afraid to set the password.

Plus, in the past I had a problem where my phone wasn't starting after I switched it off. So now I really don't want to switch it off in any case.

 

Did anyone had this issue where it's locking itself right after entringe the pattern?

 

How can I fix it?

Reply
Options

10968 Posts

03-05-2018

US

1135 Signins

154035 Page Views

  • Posts: 10968
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 154035
  • Message 2 of 2

Re: unable to unlock my phone

2019-06-05, 19:20 PM

Hi Lovishhh,

 

Thanks for posting. Did you reboot the phone before it asked for the pattern? 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete