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12-12-2018

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Black square on screen

2018-12-12, 11:40 AM

Hi. I bought my moto g6 in September and had a few problems. First of all, it started showing off slme pirple pixels in the moddle of the screen. I changed the cellphone because it showed off in the first day. The problems continued and I swtiched again in the store where I bought it. Then I kept it since the problem continued and I tought it would stop. Well, it stoped. But yesterday, suddenly a black square took of the screen. I reseted it but again, continued. I turned on into safe mode and yet it persisted. I don't know what to do or what is causing the problem. And I need my cellphone to work and study. So, can anyone help me? 

Important detail, I did an update within my security patch, after that, the problem began. Does the update has something to do woth this? Can I downgrade it? 

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28352 Posts

02-02-2016

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Re: Black square on screen

2018-12-12, 12:49 PM

 wrote:

Hi. I bought my moto g6 in September and had a few problems. First of all, it started showing off slme pirple pixels in the moddle of the screen. I changed the cellphone because it showed off in the first day. The problems continued and I swtiched again in the store where I bought it. Then I kept it since the problem continued and I tought it would stop. Well, it stoped. But yesterday, suddenly a black square took of the screen. I reseted it but again, continued. I turned on into safe mode and yet it persisted. I don't know what to do or what is causing the problem. And I need my cellphone to work and study. So, can anyone help me? 

Important detail, I did an update within my security patch, after that, the problem began. Does the update has something to do woth this? Can I downgrade it? 


Have you tried a reset and test BEFORE restoring from backup? Test before any apps are installed or restored?

It looks like some application overlay. Have you installed apps outside the playstore? Rooted your phone?

 

There is no way to downgrade. 


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4 Posts

12-12-2018

BR

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Re: Black square on screen

2018-12-12, 12:57 PM

Yes, I did. Actually I did not made any kind of backup. 

I installed an app outside play store, but after the reset its gone. But the problem persists. Even when I'm on safe mode.

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Re: Black square on screen

2018-12-12, 13:20 PM

 wrote:

Yes, I did. Actually I did not made any kind of backup. 

I installed an app outside play store, but after the reset its gone. But the problem persists. Even when I'm on safe mode.


Have you modified the OS at all? Unlocked boot loader? Root? custom recovery?


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4 Posts

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Re: Black square on screen

2018-12-12, 13:26 PM

 I didn't do any of those

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Re: Black square on screen

2018-12-12, 14:26 PM

 wrote:

 I didn't do any of those


If you tried a reset and the problem persists, then service is the next step. 


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Re: Black square on screen

2019-03-01, 3:15 AM

 

My wife and I just got Moto g6's each two days ago and this happened to hers the first and second day. Here's a shot from the second time it happened. The first it was more centered and to the left side of the screen. The first time the square was much larger and they only went away when she reset her phone. Motorola support didn't seem to be able to help us, so should we exchange that particular phone for another g6 or can this be fixed?

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02-02-2016

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  • Message 8 of 8

Re: Black square on screen

2019-03-01, 13:57 PM

 wrote:

 

My wife and I just got Moto g6's each two days ago and this happened to hers the first and second day. Here's a shot from the second time it happened. The first it was more centered and to the left side of the screen. The first time the square was much larger and they only went away when she reset her phone. Motorola support didn't seem to be able to help us, so should we exchange that particular phone for another g6 or can this be fixed?


It looks like an app trying to do some kind of popup notification. 

 

Reset and use the phone without any apps installed (do not restore from backup), if the problem persists then it is the phone. But I still suspect something installed - some misbehaving app - either missing some permission, or trying to do something it doesnt have permission for. 


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