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6 Posts

01-24-2019

US

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Bluetooth earphones not pairing

2019-04-01, 21:19 PM

After update Android 9 my SKULLCANDY Ink'd Wireless Bluetooth Headphones not pairing. Moto g6 play is unable to detect  any Wireless headphones. Android 8 had the same connection problems, only manual connection worked. Factory reset, network reset,  does not help. Any solution ? Thank you !

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5996 Posts

12-04-2017

IN

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Re: Bluetooth earphones not pairing

2019-04-02, 11:27 AM

 wrote:

After update Android 9 my SKULLCANDY Ink'd Wireless Bluetooth Headphones not pairing. Moto g6 play is unable to detect  any Wireless headphones. Android 8 had the same connection problems, only manual connection worked. Factory reset, network reset,  does not help. Any solution ? Thank you !


Hello EugenSk,

 

Thanks for reporting, this is odd. Let me try to help. Please perform clear cache on your device by locating Settings > Apps > All apps > Three dots > Show System apps > Search Bluetooth app > Storage > Clear Cache/Data and reboot your device observe.


Reset the preferences for the apps by doing this: Settings > Applications >Three dots on the upper right corner > Reset app preferences.
Try a Network reset - https://help.motorola.com/hc/8002/90/global/en-us/index.html?t=T1510153224

 

Let us know how it goes?

 

Best regards,

Swaraj

Motorola Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

07-31-2019

US

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Major Bluetooth issue

2019-07-31, 18:36 PM

Hello, I'm currently the owner of a Motorola g6 and ever since the Android 9.0 update I've been getting problems when I connect my phone to my stereo system via Bluetooth...the music would play but not fluently, it keeps sticking and I thought it was the distance between the devices that was affecting it but I placed my phone directly into my stereo and the music would still stick.

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