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8 Posts

08-06-2019

Canada

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Cannot remove Outlook App

2019-08-06, 21:47 PM

I cannot remove Outlook App from my Moto g6plus. I removed it as an administrator. I cannot uninstall it, it gives no option. I unlinked my phone from my PC. I removed my phone from my Microsoft account. I unlinked my PC from my Google account. I tried Safe mode and nothing. Is factory reset my only option? If you have anything at all to help please let me know. 

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8 Posts

08-06-2019

Canada

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Re: Cannot remove Outlook App

2019-08-07, 18:12 PM
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4519 Posts

03-11-2019

United States of America

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Re: Cannot remove Outlook App

2019-08-07, 17:40 PM

Hi nivekfe,

 

Thanks for posting. Have you tried uninstalling the app in Google Play Store or in Settings? Can you send us a screenshot on the App Info of the Outlook app? 

 

Best regards,
Zeke
Motorola Support

 

 



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8 Posts

08-06-2019

Canada

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Re: Cannot remove Outlook App

2019-08-07, 18:12 PM

1 person found this solution to be helpful.

This helped me too

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4519 Posts

03-11-2019

United States of America

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Re: Cannot remove Outlook App

2019-08-07, 18:19 PM

Hi nivekfe,

 

The outlook app seems to be a pre-installed app on your phone since it can only be disabled. Do you still see it on your app screen? Pre-installed applications cannot be uninstalled but it can be disabled so it would not take much space in your memory and would disappear in your app counter. 

 

Best regards,
Zeke
Motorola Support



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1 Posts

03-04-2020

United States of America

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Re:Cannot remove Outlook App

2020-03-04, 2:53 AM

I'm having exactly the same problem - unable to install outlook app - and it definitely didn't come pre-installed on the phone.  Thanks a lot, Microsoft!

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5 Posts

11-24-2016

United Kingdom of Great Britain and Northern Ireland

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Re:Cannot remove Outlook App

2020-12-21, 12:30 PM

I can't even seem to disable or deactivate it. Has anyone managed to do this? 

If needs must I'd be content to just clear the data that's taking up space.

I'd 

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14293 Posts

03-05-2018

United States of America

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Re:Cannot remove Outlook App

2020-12-21, 13:31 PM

Hi jojustis

 

 

Not entirely sure if the app is a pre-installed app. But definitely, you should be able to uninstall it if it's not a stock app. Kindly go to Settings > Apps & notification > see all > tap 3 vertical dots > Show system > Outlook > Uninstall or Disable > Storage > Clear Storage/Data. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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