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5 Posts

08-06-2019

CA

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Cannot remove Outlook App

2019-08-06, 21:47 PM

I cannot remove Outlook App from my Moto g6plus. I removed it as an administrator. I cannot uninstall it, it gives no option. I unlinked my phone from my PC. I removed my phone from my Microsoft account. I unlinked my PC from my Google account. I tried Safe mode and nothing. Is factory reset my only option? If you have anything at all to help please let me know. 

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1472 Posts

03-11-2019

US

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Re: Cannot remove Outlook App

2019-08-07, 17:40 PM

Hi nivekfe,

 

Thanks for posting. Have you tried uninstalling the app in Google Play Store or in Settings? Can you send us a screenshot on the App Info of the Outlook app? 

 

Best regards,
Zeke
Motorola Support

 

 


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5 Posts

08-06-2019

CA

13 Signins

229 Page Views

  • Posts: 5
  • Registered: ‎08-06-2019
  • Location: CA
  • Views: 229
  • Message 3 of 5

Re: Cannot remove Outlook App

2019-08-07, 18:12 PM

0 person found this solution to be helpful.

This helped me too

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1472 Posts

03-11-2019

US

546 Signins

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  • Registered: ‎03-11-2019
  • Location: US
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Re: Cannot remove Outlook App

2019-08-07, 18:19 PM

Hi nivekfe,

 

The outlook app seems to be a pre-installed app on your phone since it can only be disabled. Do you still see it on your app screen? Pre-installed applications cannot be uninstalled but it can be disabled so it would not take much space in your memory and would disappear in your app counter. 

 

Best regards,
Zeke
Motorola Support


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1 Posts

03-04-2020

US

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Re:Cannot remove Outlook App

2020-03-04, 2:53 AM

I'm having exactly the same problem - unable to install outlook app - and it definitely didn't come pre-installed on the phone.  Thanks a lot, Microsoft!

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