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3 Posts

07-29-2019

Italy

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Didn't receive pie update yet, is it normal? Can I download it manually?

2019-07-29, 17:11 PM

Hi,

I have an international version of the Moto g6 (XT1925-2) with dual SIM, bought it through Amazon in Canada. I'm now travelling for the next year, and I'm presently in Italy, using vodafone's network. I wonder if that's the reason I didn't receive the update yet.

Thanks for helping! 

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367 Posts

10-12-2012

United States of America

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  • Posts: 367
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  • Location: United States of America
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Re: Didn't receive pie update yet, is it normal? Can I download it manually?

2019-07-29, 18:21 PM

System updates are normally delivered over your home carrier's network.  However, when you are roaming internationally using the alternate SIM, there's no way for the local carrier hosting your device to read SIM #1 and identify your home carrier.  Some North America providers (such as Verizon or T-Mobile) do offer service in Europe at a higher pricing level.  You could try switching back to SIM #1 and see if your device can connect.  If so, try to request an update via the services submenus. System update data transfers are free data here in the USA; hopefully the same applies with your home carrier when you are in Europe. 

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232 Posts

03-28-2019

United States of America

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Re: Didn't receive pie update yet, is it normal? Can I download it manually?

2019-07-29, 18:37 PM

Yes, it's up to the phone manufacturer and your carrier to push it.


~us retail g6~no lifeguard on duty
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3 Posts

07-29-2019

Italy

4 Signins

73 Page Views

  • Posts: 3
  • Registered: ‎07-29-2019
  • Location: Italy
  • Views: 73
  • Message 4 of 4

Re: Didn't receive pie update yet, is it normal? Can I download it manually?

2019-07-29, 20:40 PM

Thanks for the detailed reply. The thing is I do not have a home carrier anymore, I deactivated my plan when I left for travelling, so I only have one SIM, and it's the vodafone Italy one. If I understood correctly, it would be to vodafone to push the update, or any other carrier that I use during my travels. If none of them pushes the update, I will have to wait until my return in June 2020? Is that correct?

There is no way to download the update manually? 

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