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21 Posts

04-02-2017

IN

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  • Message 1 of 17

Fingerprint option missing setting

2020-03-23, 14:50 PM
Fingerprint option missing setting after February update 20 20
Solved! See the solution
Screenshot_20200323-195939.png
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21 Posts

04-02-2017

IN

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  • Posts: 21
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  • Message 2 of 17

Re:Fingerprint option missing setting

2020-03-23, 14:54 PM
The fingerprint option has disappeared from the settings since the security patch February update came
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21 Posts

04-02-2017

IN

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  • Message 3 of 17

Re:Fingerprint option missing setting

2020-03-23, 15:35 PM
Please new update and fix setting fingerprint
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21 Posts

04-02-2017

IN

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  • Message 4 of 17

Fingerprint option missing setting

2020-03-23, 15:40 PM
Accidentally touched my fingerprint is not fixed yet
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351 Posts

10-12-2012

US

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  • Message 5 of 17

Re:Fingerprint option missing setting

2020-03-23, 20:41 PM

Your first posting appeared less than an hour before your third and latest one.  Chill and give them time to wake up and read their emails!  This issue cannot be instantly fixed by a moderator withg the details you have provided.  

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1557 Posts

04-04-2018

IN

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  • Message 6 of 17

Re:Fingerprint option missing setting

2020-03-24, 9:09 AM

Hi,

 

I am sorry to know about this. I would suggest you perform a Factory Data Reset in your device by taking a back up of your contacts and data. We recommend performing a reset after a Software update as it helps to start the device afresh and that could solve your concern. If the fingerprint is still missing, it could be that there is an issue with the hardware. A repair would be the next option.

 

Regards,

Suman



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21 Posts

04-02-2017

IN

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  • Message 7 of 17

Re:Fingerprint option missing setting

2020-03-25, 6:31 AM
While chatting Moto Supports on Twitter, he advised me to reset the factory since I am not coming
Screenshot_20200325-115653.png Screenshot_20200325-115708.png
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1557 Posts

04-04-2018

IN

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Re:Fingerprint option missing setting

2020-03-26, 6:41 AM

I understand your concern. Check by performing a Factory Data Reset, if the option still doesn't show, a repair would be the next option.

 

Regards,

Suman



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21 Posts

04-02-2017

IN

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  • Posts: 21
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  • Message 9 of 17

Re:Fingerprint option missing setting

2020-03-27, 6:05 AM
It has been a problem since February when the update came, it can be fixed if a new update comes.
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1557 Posts

04-04-2018

IN

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  • Message 10 of 17

Re:Fingerprint option missing setting

2020-03-30, 7:58 AM

Hi,

 

Kindly perform a Factory Data Reset as suggested and let me know. If the issue still persists even after the reset we will take it further.

 

Regards,

Suman



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