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G6 Call waiting- can't toggle it myself

2019-06-10, 19:56 PM

"Network or sim card error"

 

That's what I get when I tap phone, menu, settings, calls, and additional settings. Call waiting is greyed out after tapping ok in that error message.

 

*43# gives me (see attached)

 

I've restarted, tried safe mode, and my carrier (who's able to toggle it) wants me to reset the phone saying it could be a software glitch.

 

Anyone else? Any ideas? Thanks!

 

Moto G6 Android 8


~us retail g6~no lifeguard on duty
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  • Message 2 of 9

Re: G6 Call waiting- can't toggle it myself

2019-06-11, 12:37 PM

Hi Dude777,

 

Thank you for reporting, may I know what carrier you are on? Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943


Regards,
Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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232 Posts

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  • Message 3 of 9

Re: G6 Call waiting- can't toggle it myself

2019-06-11, 16:05 PM

Hi Swaraj,

 

I've updated my profile, you may proceed.

 

Thanks


~us retail g6~no lifeguard on duty
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  • Message 4 of 9

Re: G6 Call waiting- can't toggle it myself

2019-06-13, 15:27 PM

Hi Dude777,

 

Thanks for updating your profile. Please send us a bug report with your current setup. Then try setting your phone to 2G/3G and see if it works to get into those settings. Send us a screenshot of the error when you encounter this again. 

 

Normal Bug Report:
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply.
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.   

To enable developer options: 
1. Go to Settings > About phone > Build number  
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Thank you. 

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 5 of 9

Re: G6 Call waiting- can't toggle it myself

2019-06-13, 16:35 PM

Thanks!

 

The error came at 902. I observed the orb spinning just prior to the error message as call settings was loading. Switching to 2/3g didn't help.

 *removed*

 

 

 

Edited: for privacy -Rich

 

 


~us retail g6~no lifeguard on duty
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  • Message 6 of 9

Re: G6 Call waiting- can't toggle it myself

2019-06-14, 17:27 PM

Hi Dude777,

 

Thanks for the bug report and for the screenshot, I appreciate it. I'll pass this along and I'll let you know if we have an update and/or if we have something else to try. We've looked around and found this link, check out if they have some new suggestions we can also try. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 7 of 9

Re: G6 Call waiting- can't toggle it myself

2019-06-16, 13:59 PM

Thanks for the support. Hopefully it's resolved soon. 


~us retail g6~no lifeguard on duty
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  • Message 8 of 9

Re: G6 Call waiting- can't toggle it myself

2019-06-23, 23:25 PM

Thank you, it's fixed!


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232 Posts

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  • Message 9 of 9

Re: G6 Call waiting- can't toggle it myself

2019-07-27, 14:50 PM

I happened to notice this issue returned yesterday, all day, exactly as in the op. But this morning it's working again. Weird.


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