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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-08-29, 11:30 AM

Hi All,

 

We thank you for your feedback, we have already shared your reports with our product team who is further looking into the same.

 

Thanks,

Swaraj

Moto support

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35 Posts

07-02-2018

GB

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Re: G6 Plus GPS not working

2018-08-29, 12:42 PM

 wrote:

Hi All,

 

We thank you for your feedback, we have already shared your reports with our product team who is further looking into the same.

 

Thanks,

Swaraj

Moto support


YOU TOLD US THAT WEEKS AGO Swaraj!!!

Are you genuinely interested in helping us???

Geoff.

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1 Posts

09-03-2018

IN

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  • Message 143 of 264

Re: G6 Plus GPS not working

2018-09-03, 13:24 PM

I tried to play Pokemon go on my new Moto G6 but it's showing that gps signal isn't available.... I don't know what to do.... The same thing happened when I tried to enter the location in insta .     Anybody plz reply 

 

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26 Posts

07-07-2018

DE

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Re: G6 Plus GPS not working

2018-09-03, 13:46 PM
You found this thread, now read some posts before or go to page 6. You can read some about an Workaround.
Use this Workaround and GPS is working on your Moto G6!
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5988 Posts

12-04-2017

IN

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Re: G6 Plus GPS not working

2018-09-07, 13:10 PM

Hi All,

 

We are still looking into this we would like to have more information. Unfortunately, we have not received any screenshots to escalate this further.

 

Please follow the process and helps us with the screenshots for us to further look into the same.

Install the app "AndroiTS GPS Test Pro

 

1- Please install attached GPS_Test_Pro_1.4.6.apk.
2- Turn on GPS and select High accuracy mode.
3- Put both device side by side in the open sky environment and run this app for at least 5 mins. (one that has an issue and another which don't)
4- Take a screenshot ( please refer to below Screenshot_GpsTestPro.png )

 

 

 

Thanks,

Swaraj

Moto Support

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13 Posts

06-08-2018

DE

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  • Message 146 of 264

Re: G6 Plus GPS not working

2018-09-07, 13:30 PM

 wrote:

Hi All,

 

We are still looking into this we would like to have more information. Unfortunately, we have not received any screenshots to escalate this further.

...
3- Put both device side by side ... (one that has an issue and another which don't)...

 

 

Thanks,

Swaraj

Moto Support


Here might lay the reason why you don't reveive feedback on the requested test:

The majority of us might not have bought two G6 and had the luck that at least one of them has a working GPS functionality and one has not.

Best,

Peter

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35 Posts

07-02-2018

GB

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Re: G6 Plus GPS not working

2018-09-07, 13:43 PM
Absolutely right Peter.
The fact of the matter is that Lenovo aren't bothered about fixing this issue.
If they were, it would have been done weeks ago.
Geoff.
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13 Posts

06-08-2018

DE

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Re: G6 Plus GPS not working

2018-09-07, 13:44 PM

...but I need to state that I cannot reproduce the issue anymore. Just rebooted the phone, it is set automatically to Position Mode "device only" and satellites are being found fast and reliable right after.
I've installed the latest security update from July 1st by yesterday. Could there be any connection to a provided fix?

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40 Posts

03-15-2016

AT

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Re: G6 Plus GPS not working

2018-09-07, 14:05 PM

And I'm asking again:

 

Would it be also ok to run the app at the same device (G6) - first time when the issue occurs and the second time after the workaround? Not everyone has 2 phones!

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2355 Posts

02-11-2016

US

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Re: G6 Plus GPS not working

2018-09-12, 14:18 PM

 wrote:

And I'm asking again:

 

Would it be also ok to run the app at the same device (G6) - first time when the issue occurs and the second time after the workaround? Not everyone has 2 phones!


This would not help much. There were others who said they had multiple phones and only saw the issue on the G6 Plus. This is why we needed side-by-side comparisons. One form each phone. Not specifically on two Moto G6 Plus devices.

 

-Tom



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