Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

6 Posts

10-21-2018

HU

17 Signins

122 Page Views

  • Posts: 6
  • Registered: ‎10-21-2018
  • Location: HU
  • Views: 122
  • Message 181 of 264

Re: G6 Plus GPS not working

2018-10-21, 7:46 AM

I had the same problem also.
This method is working to me too!!! THX Ruben66!

Reply
Options

5 Posts

11-03-2018

DE

17 Signins

76 Page Views

  • Posts: 5
  • Registered: ‎11-03-2018
  • Location: DE
  • Views: 76
  • Message 182 of 264

Re: G6 Plus GPS not working

2018-11-03, 9:45 AM

To keep it short:
I'm experiencing EXACTLY the same problem (German android):
- Bough the Moto G6 Plus in august
- Worked fine for 2 months
- 2 weeks ago it "lost" GPS suddenly
- now i have to do the "Ruben66-trick" EVERY day after booting (switching GPS from "high sensitivity" to only WLAN, only GPS, and back)

- Google Maps every days ask if it's allowed to use "high sensitivity" (though it's already activated)

The bug seems clear:
The G6 Plus doesn't "know" that it is already on "high sensitivity" for it "finds" no GPS on boot. It just finds GPS if You "change something" in the GPS panel.

BUT:
I'm seeing her that Leonovo isn't able for 4 (!!) month now to fix it! A bug this is elementary for the use of a smartphone!

What can we do?
- Sending in for repair is no option - You get bet the same smartphone with the same bug
- The shop where I bought tells, it is working (for the bug is gone after "repair")

- Lenovo obviously does NOTHING

Are we to contact a lawyer for a simple smartphone?
I'm just thinking...

Reply
Options

1 Posts

11-15-2018

DE

2 Signins

49 Page Views

  • Posts: 1
  • Registered: ‎11-15-2018
  • Location: DE
  • Views: 49
  • Message 183 of 264

Re: G6 Plus GPS not working

2018-11-15, 7:42 AM

I have the exact same problem! Will this be fixed in an update? After 5 months and enough bug reports we need an answer!

Reply
Options

35 Posts

07-02-2018

GB

100 Signins

547 Page Views

  • Posts: 35
  • Registered: ‎07-02-2018
  • Location: GB
  • Views: 547
  • Message 184 of 264

Re: G6 Plus GPS not working

2018-11-15, 7:55 AM

ProTo317 enough of us have tried hard over the last 5 months to get Lenovo to fix this issue.

 

The fact is, they're not interested.

 

Geoff.

Reply
Options

13 Posts

07-29-2018

IN

134 Signins

1650 Page Views

  • Posts: 13
  • Registered: ‎07-29-2018
  • Location: IN
  • Views: 1650
  • Message 185 of 264

Re: G6 Plus GPS not working

2018-11-16, 3:32 AM

I've been facing the same issue since quite some time and came across this thread today..

 

However here's what I do everytime I wish to use Google Maps or book an Uber and unable to "find GPS" and fortunately it has worked everytime..

I turn off my location completely (default settings being High Accuracy) and just with mobile data or wifi on open Google Maps

About then I receive a dialogue box from the app which states "To continue, turn on device location, which uses Google's location service"

I click on OK and it takes about a second or two to find the location..

 

Still not being able to find location by itself is a bummer and would appreciate a fix from Motorola hopefully "soon"

Just another moto user
Reply
Options

26 Posts

07-07-2018

DE

55 Signins

269 Page Views

  • Posts: 26
  • Registered: ‎07-07-2018
  • Location: DE
  • Views: 269
  • Message 186 of 264

Re: G6 Plus GPS not working

2018-11-23, 11:29 AM

Hi Guys,

 

yesterday Lenovo sended an information for a new update!

After installation and new start there are no problem more with GPS activity!

I think this issue is solved now with the last update (OPWS27.113-94-1)

 

Have fun with GPS!

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 187 of 264

Re: G6 Plus GPS not working

2018-11-23, 11:30 AM

 wrote:

I've been facing the same issue since quite some time and came across this thread today..

 

However here's what I do everytime I wish to use Google Maps or book an Uber and unable to "find GPS" and fortunately it has worked everytime..

I turn off my location completely (default settings being High Accuracy) and just with mobile data or wifi on open Google Maps

About then I receive a dialogue box from the app which states "To continue, turn on device location, which uses Google's location service"

I click on OK and it takes about a second or two to find the location..

 

Still not being able to find location by itself is a bummer and would appreciate a fix from Motorola hopefully "soon"


Hi monils2007,

 

Sorry to hear this, let me try to help you. Please perform Clear Data/Cache on your 'Google Map' app. Uninstall any third party 'Maps' app if you are using. Now, reset your Network Settings on your device by locating Settings > Apps & Notification > three dots > Reset > reboot your device and test. Let us know if this helps improves?

 

Also, test in 'Moto Help' app > Hardware test > GPS test and let us know how it goes?

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

13 Posts

06-08-2018

DE

23 Signins

196 Page Views

  • Posts: 13
  • Registered: ‎06-08-2018
  • Location: DE
  • Views: 196
  • Message 188 of 264

Re: G6 Plus GPS not working

2018-11-23, 13:21 PM

 wrote:

Hi Guys,

 

yesterday Lenovo sended an information for a new update!

After installation and new start there are no problem more with GPS activity!

I think this issue is solved now with the last update (OPWS27.113-94-1)

 

Have fun with GPS!


In September, I was in the same hope after an (security) update because the problem didn't occur for a while. Abandoned after about two weeks...

Reply
Options

40 Posts

03-15-2016

AT

74 Signins

456 Page Views

  • Posts: 40
  • Registered: ‎03-15-2016
  • Location: AT
  • Views: 456
  • Message 189 of 264

Re: G6 Plus GPS not working

2018-11-23, 13:26 PM
"Abandoned after about two weeks"

Haha, that was also Motorola's solution for this problem after it has been initially reported
Reply
Options

26 Posts

07-07-2018

DE

55 Signins

269 Page Views

  • Posts: 26
  • Registered: ‎07-07-2018
  • Location: DE
  • Views: 269
  • Message 190 of 264

Re: G6 Plus GPS not working

2018-11-23, 13:46 PM

Hi Guys,

 

sorry, I was to quickly!

After power off and new start GPS is not working furthermore!

Excuse me, the issue "GPS not working" after start up is not solved yet after last update!

Workaround is still necessarry.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete